Senior Director of Software Quality Assurance, Appspace

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience
• 10–15 years of experience in software quality engineering, with a significant track record in senior QA leadership roles managing managers and leads
• Demonstrated experience leading QA teams that span manual, automation, and performance testing across a large-scale, multi-tenant SaaS platform
• Proven ability to build and manage globally distributed QA teams across multiple time zones, including experience with offshore and hybrid delivery models
• Deep, hands-on understanding of the modern test automation ecosystem — Playwright, Selenium, Cypress, Appium, and API testing tools (REST Assured, Postman) — with the judgment to prescribe the right approach for a given context
• Strong command of performance and reliability testing tools and practices (e.g., JMeter, k6, Gatling, Locust) and the ability to define meaningful SLOs, SLAs, and error budgets
• Experience integrating quality gates into CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI, Azure DevOps) with sophisticated pass/fail logic and trend-based regression detection
• Solid understanding of modern software architecture — microservices, event-driven systems, APIs, and cloud-native platforms (GCP, AWS, or Azure) — sufficient to reason about quality and performance risk across the stack
• Experience defining and operationalizing quality metrics and KPIs, and reporting quality posture to executive leadership
• Working proficiency with test management and defect tracking tools (Jira, TestRail, Xray, Zephyr) and BDD practices (Cucumber, Gherkin)
• Hands-on familiarity with SQL, containerization (Docker/Kubernetes), and scripting in Python and/or JavaScript/TypeScript to stay credible with engineering teams
• Practical experience applying Generative AI tools (e.g., Claude, Cursor, GitHub Copilot) to accelerate test design, automation authoring, or result analysis
• Excellent written and verbal communication skills — able to produce clear strategy documents and executive-facing quality narratives
• Proven ability to lead technical discussions, drive alignment across engineering teams, and influence design decisions without direct authority
• Ability to operate effectively in a globally distributed team environment across time zones

Desirable

• As the Senior Director of Software Quality Assurance, you will own the strategy, organization, and culture of quality across Appspace's multi-product SaaS platform
• This is a senior leadership role: you will build and lead a globally distributed QA organization spanning manual, automation, and performance testing, and you will set the direction for how quality is designed, measured, and continuously improved throughout the software development lifecycle
• You will partner with engineering, product, and platform leadership to embed a shift-left quality mindset — making quality a shared discipline owned at the design stage, not a gate at the end
• You will be accountable for the frameworks, tooling, metrics, and people that ensure Appspace ships reliable, performant, high-quality software at scale, in lockstep with our AI-driven development lifecycle (AIDLC)
• Define and own the enterprise QA strategy and multi-year quality roadmap across Appspace's product suite including: Digital Signage, Space Reservation, Visitor Management, and Intranet, aligning quality investment with business and engineering priorities
• Build, lead, mentor, and scale a globally distributed QA organization spanning manual, automation, and performance testing, working through QA managers and leads across multiple time zones
• Establish the test automation strategy and standards, selecting and governing frameworks (e.g., Playwright, Selenium, Cypress, Appium, REST Assured/Postman) and driving coverage, stability, and maintainability across product domains
• Direct the performance and reliability testing practice, setting load, stress, and scalability standards and defining latency, throughput, and error-budget targets for critical service boundaries
• Own the quality gate strategy within CI/CD pipelines — defining how automated tests are triggered, what constitutes a release blocker, and how quality signals are surfaced to engineering teams and leadership
• Define the quality metrics and reporting framework — defect escape rate, test coverage, automation ROI, release readiness, and trend-based regression detection — and brief executive leadership with clear, actionable quality posture
• Champion a shift-left culture, partnering with product and engineering to embed quality practices, test design, and risk assessment early in the development lifecycle
• Drive the adoption of AI-augmented testing approaches — test generation, self-healing automation, anomaly detection, and result analysis — within the AIDLC framework, including quality practices for AI-assisted and AI-generated code
• Standardize test management, environments, and data strategy across teams (e.g., TestRail, Xray, Zephyr, Jira) to ensure traceability from requirements to results
• Own the QA budget, tooling investments, and vendor relationships, and make build-vs-buy decisions across the quality tooling landscape
• Recruit, develop, and retain top QA talent — setting career frameworks, performance standards, and a culture of continuous improvement across a global team
• Communicate quality strategy, risk assessments, and capability roadmaps to engineering leadership and cross-functional stakeholders, influencing decisions without direct authority