Manager of Revenue Operations & Strategy, Modern Health
Client Success
$105.8-179.1k
Salary dependent on location; + Equity
More information about location
Mental well-being platform
Open for applications
Mental well-being platform
501-1000 employees
Open for applications
$105.8-179.1k
Salary dependent on location; + Equity
More information about location
501-1000 employees
Company mission
Modern Health's mission is to give as many people as possible the tools they need for resilience and mental wellness.
Role
Who you are
- 5+ years of experience in Revenue Operations, Sales/CS Strategy, or Business Operations, with at least 3+ years focused on supporting Customer Success organizations
- 2+ years of management experience, developing and coaching team members
- Deep experience with Salesforce, Gainsight, and supporting CS or GTM tech stacks
- Strong project management skills with a proven track record of executing complex cross-functional initiatives
- Excellent communication, stakeholder management, and problem-solving skills
- Experience working with and influencing executive-level stakeholders
- Experience in a high-growth SaaS environment
- Background in customer journey mapping or lifecycle design
- Exposure to CS comp design, segmentation modeling, or cost-to-serve analysis
What the job involves
- The Manager, Revenue Operations & Strategy (Client Success) is a critical partner to the Customer Success leadership team, responsible for enabling operational excellence and driving strategic initiatives that directly impact Net Dollar Retention (NDR), customer growth, and overall retention
- This role sits at the intersection of strategy and execution—leading process optimization, reporting, systems support, and special projects to elevate the impact of the Customer Success function
- This role reports into the VP of GTM Strategy and collaborates deeply with the Manager of Sales Operations to align on cross-functional revenue goals and execution. You will be the operational engine that supports and scales a high-performing CS team
- Manage and improve the day-to-day operations of the Customer Success organization across segments
- Serve as a point of contact for CS team members on operational processes, tools, and reporting
- Partner with CS leadership to streamline workflows, improve team productivity, and evolve support models
- Translate high-level CS strategies into scalable operational processes, workflows, and playbooks
- Own and maintain forecasting processes for renewals, expansions, and risk tracking
- Drive strategic initiatives that contribute to long-term customer health and revenue expansion
- Serve as the primary administrator and point of contact for Gainsight and other CS technology platforms
- Partner with Revenue Operations to ensure Salesforce is configured and maintained for CS needs
- Develop dashboards, automate reports, and support tooling efforts to reduce manual effort and increase visibility
- Work closely with Sales, Product, Marketing, and Finance teams to align around customer lifecycle metrics, feedback loops, and shared goals
- Ensure that CS operational practices are integrated into broader GTM motions and systems
- Monitor and report on key performance metrics (e.g., NDR, GRR, renewal rates, CSAT)
- Identify and address inefficiencies or blockers to CSM performance through root cause analysis and proactive planning
- Success Metrics & KPIs
- Net Dollar Retention (NDR): Improved NDR through CS process and renewal forecast rigor
- CSM Efficiency: Measurable improvements in time-to-resolution, account coverage, and tool utilization
- Cost-to-Serve: Reduction in support and service costs through smarter workflows and process automation
- Renewal Accuracy: Improved forecasting accuracy and risk visibility across CS segments
- Operational Readiness: On-time delivery of strategic initiatives, system rollouts, and quarterly business reviews
Our take
People find work stressful and not everyone can easily access or afford care. It is estimated job burnout costs America around $200 billion in health spending a year.
Modern Health is a mental wellness platform that is attempting to de-stigmatize mental health care by making it available to everyone. Modern Health helps companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.
The global mental health market is predicted to grow 3.5% annually and be valued at over $500 million by 2030. Modern Health grew 20x between 2018 and 2019 and it continues to assert itself as a market leader within the space through partnerships with the likes of high-profile celebrities such as tennis player Naomi Osaka. The platform has over 75,000 users and more than 220 corporate clients including the likes of Twitter, Peloton, and Pixar, indicating a growing awareness of mental health's importance within the workplace.
Freddie
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$74m
SERIES D
Dec 2020
$51m
SERIES C
Total funding: $167.4m
Company benefits
- Work from home stipend
- 16 weeks of parental leave
- Flexible paid time off
- 401k matching
- Work from home opportunities
- Health insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Alyson Watson
(CEO)Alyson worked at PwC as a Senior Associate for over 2 years, before serving in Operations for Keas and Collective Health. She then used this healthcare experience to found Modern Health, where she has worked as CEO since.
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