Onboarding Specialist, Brightwheel
Temporary
$62k
+ Offers Commission
Online platform for early education management
Be an early applicant
Online platform for early education management
501-1000 employees
Be an early applicant
$62k
+ Offers Commission
501-1000 employees
Company mission
To improve education for young children, given the vital importance of early education for later life.
Role
Who you are
- This position necessitates strong communication and customer service skills, coupled with the ability to effectively motivate our customers while consistently highlighting the value of our platform
- The ideal candidate will possess a proven track record in navigating a fast-paced environment in customer onboarding, customer success, or sales
- 2+ years of customer success, sales, and/or account management experience
- Associate’s degree, Bachelor's degree, or comparable professional experience
- A proven track record in onboarding new customers is a plus
- Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
- Ability to create urgency and motivate people to launch with brightwheel
- Excellent collaboration, organization, time-management, and prioritization skills
- Ability to self-manage time-sensitive and detailed tasks to deliver on time every time
- Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus
- Great attention to detail - nothing can slip through the cracks when we’re supporting our customers
- Patience and empathy while teaching customers or handling tricky customer situations
- Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
- Comfort with working remotely using communication tools such as Slack, Google Suite, and Zoom
- Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred
What the job involves
- Brightwheel is actively seeking a highly motivated individual to play a key role in supporting and training our customers for the successful implementation of brightwheel at their childcare centers
- Comfort with setting and achieving ambitious goals, adeptly managing challenging customer interactions, and providing technical training on various aspects of our product is essential
- Join our dynamic team and contribute to the enhancement of education through innovative solutions and exceptional customer service
- Assist customers in learning and adopting the brightwheel product for their center
- Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
- Prioritize accounts upon which to take strategic, timely actions to complete the implementation process
- Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
- Diagnose and resolve technical challenges our customers experience as they get the system configured
- Serve as the expert on brightwheel’s technology platform for customers and other cross-functional teams
- Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journey
- Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
- Continue to sell the value of the software to gain buy-in and trust in brightwheel’s capabilities
Our take
Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.
As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Brightwheel's platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.
Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. It was quick to adapt to school closures too by offering distance learning capabilities and health testing. And on top of this, it also caters to childcare in lower-income areas with a freemium model. Making its a go-to platform for early education.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$55m
SERIES C
Oct 2018
$21m
SERIES B
Total funding: $88.8m
Company HQ
Financial District, San Francisco, CA
Leadership
Dave Vasen
(Founder & CEO)Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.
Share this job
View 13 more jobs at Brightwheel