General Manager, Fullscript
Canada
Salary not provided
+ Equity
Expert level
Remote from Canada
Digital health platform
Be an early applicant
Digital health platform
201-500 employees
HealthcareB2BEducationWellbeing
Be an early applicant
Salary not provided
+ Equity
Expert level
Remote from Canada
201-500 employees
HealthcareB2BEducationWellbeing
Company mission
Fullscript's mission is to help people get better.
Role
Who you are
- This is a high-ownership, high-agency role that requires entrepreneurial energy, commercial acumen, and operational rigour
- 10+ years in senior leadership roles spanning general management, commercial, and/or operational leadership
- Proven P&L ownership, preferably in healthcare, SaaS, eCommerce, or supply chain-focused businesses
- Entrepreneurial mindset with experience scaling businesses, building teams, and influencing across functions
- Deep understanding of Canadian market dynamics and regulatory landscape, or strong aptitude to learn quickly
- Exceptional communication, influence, and cross-functional collaboration skills
- Highly analytical with a strong grasp of financial and performance metrics
What the job involves
- Fullscript is hiring a General Manager to lead and grow our Canadian business
- Canada is our home market
- We believe this is a $100M+ opportunity over the next few years
- As GM, you will act as the most senior leader for the Canadian market
- You will own the business end-to-end: crafting the strategy, building the execution plan, leading go-to-market and operations, and working cross-functionally to deliver an exceptional provider and patient experience
- You will report to the Chief Operational Officer and work closely with the CEO and Chief Product Officer
- Build and lead a compelling strategy and business case for Fullscript's growth in Canada
- Conduct a full market gap analysis, including platform, pricing, product availability, and competitive dynamics
- Define a phased execution roadmap to scale revenue, improve margin, and enhance platform adoption
- Partner with Product and Engineering to localize and improve the platform experience for Canadian users
- Explore expansion areas including diagnostics, lab partnerships, and potential distribution acquisitions
- Full accountability for Canadian P&L: revenue growth, contribution margin, fulfillment cost, and provider retention
- Own end-to-end logistics, fulfillment, and CX—with support from U.S. shared services and your operational partners
- Evaluate the current 3PL model and determine if a shift to in-house distribution is strategically or financially warranted
- Assess and recommend an optimal organization structure to support Canadian growth
- Build a high-performing, local team where justified (Sales, Partnerships, Ops) while leveraging U.S. teams via a matrix
- Operate with high autonomy and accountability; serve as a "mini-CEO" for Canada
- Expand provider acquisition and retention through a mix of sales enablement, partnerships, and platform enhancements
- Personally lead key strategic relationships with brand partners, trade associations, and KOLs
- Explore and support brand or distribution partnerships and M&A opportunities
- Co-lead Canadian platform improvement initiatives with Product & Engineering
- Drive resolution of known issues (e.g., product discoverability), and ensure parity or better vs. U.S. experience
- Shape the product roadmap based on Canadian practitioner and patient feedback
- Use data to drive all business decisions. Own key metrics: revenue growth, contribution margin, provider churn, platform usage, and fulfillment cost per order
- Must be able to frame the right questions, interpret data effectively, and build strong, evidence-based business cases to drive action
Our take
Canadian-based Fullscript is a digital health platform that helps over 70,000 practitioners build positive patient relationships so as to deliver better patient care.
The platform enables users to prescribe and manage the use of healthcare’s best supplements and offers access to over 20,000 practitioner-grade products from hundreds of brands. This enables practitioners to design fully personalized plans for their patients.
The company has raised impressive funding since its conception, which has been invested into expanding its business across North America and developing more tools to serve its customers, aided through partnerships with further brands.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$240m
LATE VC
May 2019
$25m
SERIES B
Total funding: $273.1m
Company benefits
- Reach your wellness goals with our benefits plan, discount on practitioner-grade supplements, and company-wide health and wellness programs
- Our dedicated DEIB Council ensures we advocate for equality and encourage positive change within ourselves and the community. We value the unique qualities and perspectives of our team
- You choose your own office with our Wherever You Work Well approach. Whether that’s in-person or at home, teams aren’t defined by geography. Output, not location, is our success metric so we also offer a flexible approach to your working hours, vacation, and personal days
- We empower each other to grow with lunch and learns, lean in circles, show-and-tells, and more. Everyone has something to learn and something to teach so we pride ourselves on growing as a team
- We're not just a company — we're a community. Team lunches, weekly town halls, birthdays, parties, and clubs are an essential part of our community and culture
- The health of our people relies on the health of our planet. We are certified carbon-neutral, taking our first big step in creating a more sustainable future
Company HQ
Centretown, Ottawa, ON
Leadership
Kyle Braatz
(CEO)Previously co-founded Simply Story Videos and founded Typically Canadian Group. Served as CRO for Scotiabank.
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