API Integration Specialist, Brightflag

• To succeed, you’ll need both strong technical fluency and the ability to communicate clearly with non-technical stakeholders
• Bachelor’s degree in Computer Science, Information Technology, Business Analysis, or equivalent work experience
• 3+ years of experience in designing/documenting API integrations in a customer-facing context
• Strong understanding of RESTful APIs, JSON, XML, and web service standards; familiarity with SOAP and common authentication mechanisms
• Experience working with Accounts Payable systems (e.g., Oracle, Netsuite, Coupa, SAP)
• Familiarity with integration platforms (MuleSoft, Dell Boomi, Apache Camel) and API tools (Postman, SoapUI, Swagger)
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex integration issues
• Excellent communication skills, capable of translating technical concepts into clear business terms for customers and vice versa
• Ability to manage multiple projects and deadlines effectively in a fast-paced environment
• A mindset for continuous improvement, with demonstrated ability to streamline processes, automate tasks, or improve deliverables
• Bonus: Hands-on coding or scripting experience (e.g., Python, JavaScript, SQL) to support complex integration scenarios

Desirable

• As an API Integration Specialist, you will play a crucial role in our Professional Services team, serving as the bridge between Brightflag’s customers and our development team
• You will be responsible for engaging with customers to understand their integration requirements (primarily with Accounts Payable and related systems), designing robust and scalable solutions, and guiding integrations through configuration, testing, and deployment
• This role combines customer-facing engagement, solution design, and technical problem-solving
• You will collaborate closely with customers to translate business requirements into clear technical specifications, then work with our engineers to deliver integrations that bring measurable value
• You will also have opportunities to improve our integration processes, tools, and documentation — driving greater automation, standardization, and efficiency across the team
• Engage directly with customers to understand integration requirements, workflows, and data needs
• Design and document API integration solutions to connect Brightflag with diverse external systems (Accounts Payable, Document Management, Matter Management, etc.)
• Translate customer requirements into detailed specifications, including data mappings, API endpoint definitions, and authentication requirements
• Partner with developers to ensure integrations are built/configured in line with customer requirements and best practices
• Support customer testing by preparing test data, creating test plans, and validating integrations for accuracy, performance, and reliability
• Troubleshoot issues and act as the first line of problem-solving, escalating to engineering when needed
• Provide clear guidance to customers and internal teams on integration processes, best practices, and troubleshooting
• Identify and implement improvements to our integration methodology, tooling, and documentation, with a focus on automation and simplification
• Develop light scripts or data transformations when required to support integration scenarios (preferred but not primary focus)