Director of Collections & Recoveries, Mission Lane
$146-189k
Providing access to fair and clean credit
Job no longer available
Providing access to fair and clean credit
201-500 employees
Job no longer available
$146-189k
201-500 employees
Company mission
To revolutionize access to financial tools in credit, debit, and beyond to pave a clear way forwards for millions of Americans.
Role
Who you are
- You've spent your career in collections. You're the person others call when the problem is hard, and your credibility extends beyond the organizations you've worked for
- You've rebuilt or significantly transformed a collections operation before and can speak in specific terms about what changed, what you did, and what the numbers looked like after
- You've led through the ambiguity of a function that's changing shape, and you didn't wait for someone to hand you a plan. You built one
- 10+ years of progressive collections experience, with a demonstrated track record of building high-performing teams and delivering measurable results
- Proven ability to turn organizational objectives into structured operational plans with defined milestones, resource allocations, and accountability frameworks
- Experience leading collections teams, with a demonstrated ability to sustain performance standards and team engagement in a distributed environment
- Recognized as a functional authority in collections, with expertise and credibility that extends beyond a single organization
- Substantial experience leading through organizational change and transformation; a track record of driving material performance improvements in complex, high-accountability environments
- Deep knowledge of collections best practices, performance management methodologies, and compliance requirements in a consumer financial services context
- Background in an in-house collections operation, third-party collections agency, large debt buyer or national collections agency
- Ability to travel as required, approximately 6+ times per year (primarily Richmond, VA)
What the job involves
- Mission Lane has made a serious, sustained investment in building a best-in-class collections capability
- The roadmap calls for the kind of senior operational leadership that turns that investment into results
- That’s where you come in
- We're looking for a career collections leader who has transformed an operation, earned credibility beyond the organizations they've worked for, and is ready to do it again, to join us as Director, Collections & Recoveries
- You'll report to the VP, Collections & Recoveries and partner closely with colleagues across Analytics, Finance, and Operations
- In your first year, you'll deliver a comprehensive maturity roadmap for the in-house live agent collections function and start executing against it
- You'll build out the performance management infrastructure, strengthening baselines, establishing feedback cycles, and setting clear expectations at every level of the team
- And you'll show early, credible progress toward substantially improving collections outcomes, with a clear plan in place for the next two years
Our take
The world of credit can be a murky place; however, companies such as Mission Lane are being established to bring clarity to the industry. The fintech company aims to help people with low credit build their scores and improve their financial lives – this comprises an estimated 100 million people in the US.
Originally a spinoff from the fintech company LendUp, Mission Lane fits a similar mould to larger credit card startups such as Petal, Tally, and Brex. It uses advanced technology and machine learning to expand credit access.
Despite the global pandemic providing an uncertain backdrop, Mission Lane saw more than 100% revenue growth in its early years. More recently, it strengthened its position in the market by expanding its partnership with Plaid, working together to offer additional connected solutions to underbanked customers. With these developments, Mission Lane remains well-positioned to drive financial inclusion and support for underserved communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$150m
LATE VC
Oct 2021
$150m
LATE VC
Total funding: $707.2m
Company benefits
- Work: Join an engaging culture with access to training programs and advancement opportunities
- Life: Get full health, dental, and vision benefits, FSA, paid parental leave, and 401k Company Match
- Balance: Enjoy generous PTO, flexible schedules, a Calm App subscription, and more
Company HQ
Gravel Hill, Richmond, VA
Leadership
Brandon Black
(Board Member)Prior to Mission Lane, there worked at Encore Capital Group for over 15 years, while there they served as the COO, President, and CEO. The also served as the Vice President of Risk Operations at Capital One Financial Services for 2 years.
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