Lead Product Manager, Cuckoo
In Life
£57-67k
Broadband provider
Job no longer available
Broadband provider
201-500 employees
Job no longer available
£57-67k
201-500 employees
Company mission
To become the UK's most recommended way to connect
Role
Who you are
- If you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you
- Hold a degree or equivalent qualification
- Years of experience in the telecommunications or tech sector, with a strong focus on product management and innovation in a B2C space
- A solid technical understanding of broadband delivery and home networking applications
- A natural at motivating teams and driving results, even in a fast-paced, ever-changing environment
- Comfortable at navigating ambiguity and shifting priorities while keeping the big picture in mind
- Excellent stakeholder management skills, with the ability to communicate effectively at all levels of the organization
- A sharp commercial mindset and an analytical approach that keeps you focused on the bottom line
- Experience working in an agile development environment, ready to adapt and evolve as the market changes
What the job involves
- As the Lead Product Manager (In Life) at Cuckoo, you’ll steer the strategic direction, development, and continuous improvement of our live product portfolio
- Working with a dynamic team across engineering, customer experience, commercial, legal, and external partners, you’ll ensure that Cuckoo’s products not only meet customer needs but also keep us ahead of the competition
- This is your chance to make a tangible impact in a fast-paced, innovative company while helping us create the best product experiences for our customers
- Define and champion the vision for the ongoing evolution of Cuckoo's products, keeping them fresh, relevant and in tune with customer needs
- Own the product requirements for managing the lifecycle of Cuckoo’s core broadband offerings and value-added services – ensuring we always deliver more than expected!
- Lead the roadmap for customer premises equipment (CPE) and related processes, pushing the envelope on innovation and improvement
- Own and enhance the customer self-service tools (My Account web and Cuckoo app) to make life easier and more fun for our users
- Seek out market and customer insights, ensuring our products stand out from the crowd and keep customers smiling
- Manage key relationships with external suppliers, ensuring optimal performance and seamless integration
- Collaborate with internal teams (engineering, commercial, legal, PMO and CX) to bring product developments to life on time and up to the highest standards
- Keep an eye on product performance, using data to fine-tune and prioritize future developments
- Ensure compliance with legal and regulatory requirements, making sure Cuckoo products are as secure as they are delightful
- Lead the end-of-life (EOL) and withdrawal processes for products, ensuring smooth transitions that customers will appreciate
- Lead and inspire your team, helping them grow while driving towards results and making the journey fun
Our take
Founded in 2020, Cuckoo aims to improve the reputation of the broadband sector by revolutionising customer service.
The company is bringing in transparency to what it deems a "broken broadband market" and is positioning itself as a disruptor in the sector. Cuckoo has simple pricing, no loyalty tax, and no hidden charges while offering the fastest available speed on the network. It models its position in the market on disruptors in other sectors that successfully challenged larger competitors, such as Octopus Energy and Revolut.
Cuckoo is backed by leading venture capital investors, and is continually developing its products to offer the best broadband services for customers. It has also been voted twice in a row as MoneySavingExpert's top broadband provider for customer service, whilst TrustPilot reviews suggest that it's faring far better than competitors regarding customer service.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Apr 2021
$5m
SERIES A
May 2020
$0.7m
SEED
Total funding: $5.7m
Company benefits
- Enhanced Sick Pay
- Enhanced Family Leave
- 30 days holiday PLUS bank holidays
- Salary Sacrifice Pension
- 4x Life Assurance
- Income Protection
- Cycle 2 Work Scheme
- Private Healthcare
- Private Dental Care
- Health Cash Plan
- Discounted Breakdown Cover
- Annual Health Check
- Shopping Discounts
Company HQ
Paddington, London, UK
Leadership
Paul Hellings
(CEO)Share this job