Director of Sales Operations, commercetools

• 6+ years of experience in sales operations, business operations, or a similar role within a fast-paced environment
• Proven track record of leading sales operations teams and driving significant sales growth
• Strong analytical skills and data-driven thinking with an extensive background in CRM systems and sales software
• Excellent leadership and communication skills, capable of articulating ideas to both technical and non-technical audiences
• Highly organized and results-oriented with an ability to manage multiple priorities simultaneously

Desirable

• As our Director, Sales Operations, you will lead and manage our global Sales Operations Team to ensure operational excellence and high performance.
• By working cross-functionally with our Sales and Customer Success leaders, you will optimize our global sales organization while driving efficiencies and opportunities for growth
• Oversee sales forecasting, ensuring accuracy and timely adjustments as needed
• Establish and maintain scalable processes that ensure best practices in pipeline management, CRM operations, and sales reporting
• Work closely with sales leadership to define key performance metrics and indicators for sales force productivity
• Ensure sales technology stack is optimally used in driving efficiencies and visibility across all sales channels
• Collaborate with Business Intelligence teams to build Tableau dashboards that reduce repetitive work for the Sales Ops team while aligning GTM organizations towards one source of truth
• Analyze sales data and performance metrics to identify areas for improvement and implement solutions to drive sales growth
• Act as a liaison between sales, marketing, finance, and other departments to ensure strategic alignment and operational cohesion