Senior Technical Integration Specialist, Auror
£71.3-81.8k
+ Employee share scheme
3-4 days a week in office (London Bridge, London)
Retail crime intelligence platform to make communities safer
Posted today
Retail crime intelligence platform to make communities safer
101-200 employees
Posted today
£71.3-81.8k
+ Employee share scheme
3-4 days a week in office (London Bridge, London)
101-200 employees
Company mission
To build a retail crime intelligence platform that connects people and organisations with timely intel to proactively reduce the impacts of crime in retail stores and in our communities.
Role
Who you are
- We’re looking for someone with proven experience delivering end-to-end technology solutions that combine hardware and software, strong knowledge of integrations and APIs, and excellent project management skills
- You’ll thrive if you enjoy working hands-on with customers, collaborating across teams, and applying your technical expertise to create real-world impact on safety and crime prevention
- Experienced in rolling out and leading complex technical programmes of work that involve collaborating and liaising with a wide range of internal and external stakeholders
- You’ve worked in a Product organisation and have recent experience in a growth business
- Possess a strong understanding of authentication principles and protocols, such as OAuth, SAML, and OIDC and understand how they work in web-based environments
- Experience working with HTTP APIs, having a solid technical understanding of how HTTP APIs work from both a consumer and publisher perspective
- Successfully project-managed complex technical projects with customers, maintaining momentum towards project goals, ensuring all stakeholders are informed of progress, and proactively identifying and raising issues
- Familiarity with cloud platforms such as Azure, AWS, and Google Cloud, and experience working within one or more of these providers
- Excellent written and verbal communication skills, along with confidence in leading customer project calls
- Proven ability to effectively self-manage and prioritise individual workload while also seamlessly integrating and collaborating within a team environment to achieve shared objectives
- Experienced in picking up new technologies and concepts quickly, as we build new integrations and develop further partnerships, you’ll upskill on the go to become an expert in these areas as well
- You’re curious and excited about how AI tools can enhance technical workflows, improve efficiency, or scale support — and may have already experimented with AI tools for documentation, monitoring, or knowledge management
- As this role requires an in-depth understanding of both hardware and software technology, a background in Engineering will be an advantage
- We are looking for people who demonstrate a strong alignment with our Guiding Principles
What the job involves
- We’re looking for a Senior Technical Integration Specialist to join our London team
- In this role, you’ll combine technical integration expertise with project leadership to ensure our customers unlock the full value of Auror from day one
- You’ll lead technical onboarding and integrations, connecting systems through SSO, MDM, APIs, and third-party solutions, while also supporting the rollout of our cutting-edge Risk Detection technologies, including Automatic Number Plate Recognition (ANPR) and Subject Recognition
- As a technical expert, you’ll work closely with customers, partners, and internal teams to deliver smooth, timely implementations, troubleshoot and resolve issues, and make complex technology simple and impactful
- Success in this role means developing a deep understanding of Auror’s platform and leveraging that knowledge to help our customers maximise the value of their integrations, ensuring a seamless and impactful experience from day one
- Partnering with third-party solution providers to onboard them to our OpenAPI and support their development and testing
- Support in the implementation of integrations for retail and law enforcement partners, ensuring seamless connectivity with Auror systems
- Set up and maintain SSO solutions to streamline user authentication and authorisation processes
- Utilising telemetry and tooling to troubleshoot, identify and resolve issues related to Auror’s technical integrations
- Collaborating with customer stakeholders, solution providers, IT teams and internal teams to communicate both technical and non-technical concepts
- Creating comprehensive documentation to facilitate integration processes with third-party providers and customers
- Partnering with relevant stakeholders to support the delivery of ANPR and SR (Subject Recognition) pilots and rollouts, both for customers with a handful of sites as well as those with thousands of sites
- This role reports to Alicia Liebenberg, Director of Engineering
- In your first 6 months at Auror
- To begin, you will focus on learning everything about our product and the way it integrates into our customers’ managed software and hardware platforms. As the first Technical Integrations Specialist in the UK, success in this role will mean being comfortable taking ownership from start to finish
- You’ll be responsible for ensuring the successful implementation of customer integrations, coordinating across internal teams, working hands-on with customers’ IT teams, and proactively solving challenges to deliver a seamless integration experience
- You will develop an understanding of our existing third-party integrations, including how we connect to our customers' identity management systems to provide single sign-on (SSO) for our users, as well as the numerous other touchpoints that our platform has with customer systems
- You will also partner with our customer success team to gain an understanding of who our customers are, what integrations each has and how we can best support them
- Within your first three months, you will begin working with our customers’ IT teams and technical integrators to roll out and support various integrations
- By six months, you will be creating process guides for internal and external use, serving as the point of contact for new customer integration implementations, and troubleshooting issues related to our integrations
- With direction from our Technical Project Lead, you will also be supporting the UK rollout of our cutting-edge Risk Detection technologies, including Automatic Number Plate Recognition (ANPR) and Subject Recognition
Application process
- If you’re excited about our mission and have the experience and passion for this role, please click “Apply” below
- Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to assist you further
Salary benchmarks
Our take
Across the globe, profit-motivated and organised crime costs trillions of dollars each year, with retail theft costing the world over $100B annually. However, shoplifting has become an “accepted” business cost, often unreported and unsolved, that businesses factor theft costs into their budgets and forecasts. Auror’s platform for retailers is focused on preventing crime, reducing loss, and making stores safer.
The company uses data visibility technology for fast and easy reporting of crime, providing crimefighters with the intelligence they need to not only solve more crime, but also provides insights as to how to prevent future shoplifting. Connected with over 2,000 law enforcement agencies, it drives a 50% improvement in debt recovery rates and resolves cases that would ordinarily never be investigated within two weeks.
The company has expanded globally, with offices in New Zealand, Australia, the USA, and the UK, and works with some of the largest retailers in these countries, including Walmart, Woolworths, and Coles. Auror’s successful expansions and proven product have it well set to be at the centre of greatly reducing retail theft across the globe.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Glassdoor (5)
Company
Funding (last 2 of 3 rounds)
Nov 2024
$49.1m
SERIES C
Dec 2021
$20m
LATE VC
Total funding: $87.9m
Company benefits
- Employee Share Scheme: You’ll own part of a company making a real difference!
- Flexibility: We are hard-working and outcome-focused, but recognize there is more to life than work. We promote a healthy work/life blend
- Shorter Working Week: Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy
- Mental and Physical Health: We understand how vital both mental and physical health is, and have policies to support that, including Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell)
- Private Health Care (Medical): Auror automatically enrols you into our private healthcare plan
- Family-Friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers
- Personal Development: We support our team to participate in courses, conferences, or events that will help them be relentless about improvement
- Making an Impact: You’ll work to solve interesting problems and help us keep communities safe.
Company values
- Own Your Impact
- Make it Magic
- Master Simplicity
- Take Action
- Win Together
- Be Curious
Company HQ
River North Art District, Denver, CO
Articles
Leadership
Tom Batterbury
(CSO)Former Management Consultant & Business Analyst. Previously worked as a Consultant (Strategy and Operations) at Deloitte New Zealand, and was a Marketing Tutor at the University of Otago.
Phil Thomson
(CEO)Former Young Managers' Advisory Board Member at the New Zealand Institute of Management Inc., and former Board Member at the New Zealand Council of Legal Education. Previously worked as an Associate (Intellectual Property) at Simpson Grierson and was a Business Consultant at Dashing Consultants.
James Corbett
(Director of Technology)Former Software Developer at Xero, and previously worked as a Consulting Analyst at Deloitte.
Diversity, Equity & Inclusion at Auror
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