Customer Success Manager, EGYM

£40-55k

OTE

70% base salary and 30% variable component

Excel

Salesforce

Junior and Mid level

London

2-3 days a week in office (Paternoster Square, London)

Smart fitness technology for gyms

Be an early applicant

Smart fitness technology for gyms

201-500 employees

B2BArtificial IntelligenceFitnessSportsWellbeing

Be an early applicant

£40-55k

OTE

70% base salary and 30% variable component

Excel

Salesforce

Junior and Mid level

London

2-3 days a week in office (Paternoster Square, London)

201-500 employees

B2BArtificial IntelligenceFitnessSportsWellbeing

Company mission

To connect the dots between exercise and real health outcomes by partnering with fitness and health facilities worldwide to make workouts smarter, more efficient, and fun for everyone.

Job

Company

Role

Who you are

Education: You hold a degree in business (Business Administration, Management) or have completed a comparable professional qualification
Professional Experience: You have at least two years of experience in Sales or Customer Success
Customer Centricity: You excel at identifying client needs through targeted questioning and offering customized solutions to build trust while maintaining a clear sense of commitment
Coordination: You possess strong project management skills and know how to manage multiple workstreams effectively without losing sight of the big picture
Work Style & Software Tools: You stand out through your high level of self-organization, are driven by measurable success, and are proficient in Excel and MS Office, with Salesforce experience being an advantage

What the job involves

Customer Support: You are responsible for supporting our customers throughout their entire journey with us, collaborating with new customers during onboarding to design a communication plan for a successful launch of EGYM Wellpass, and ensuring existing customers continue to receive the support they need
Project Management: You ensure a smooth project flow and successful go-live during the first three months of the customer lifecycle, immediately following the contract signature
Product Presentation: You engage employees during kick-off events (both onsite and offsite), championing our product and highlighting the added value of EGYM Wellpass
Communication: You work hand-in-hand with your colleagues in the Customer Success team to scale our impact, delivering a unified communication strategy that drives long-term activation across all accounts
Data Analysis: You analyze the development of activation rates for new customers based on key metrics and develop targeted measures based on your findings
Problem Solving: You identify challenges faced by our customers and develop customized solutions to address them
Your training goal for your first 6 months:
Training & Shadowing: You will shadow a Customer Success team member during at least two onboarding sessions to learn our best practices
Responsibility: You will independently manage and execute at least ten onboarding sessions for new clients
Know-how: You will fully internalize the entire customer journey and become an expert in all relevant KPIs and strategic measures
Onboarding Success: You will successfully achieve the activation targets defined in the target agreement by the third month for at least three of your customers

Salary benchmarks

Our take

EGYM is a fitness technology company that specializes in providing intelligent workout solutions to fitness and health facilities. By offering a suite of connected gym equipment and digital products, EGYM aims to enhance the exercise experience by making it smarter and more efficient.

The company's portfolio includes gym equipment, software and a corporate health network operation called Wellpass which boasts an impressive user base of over 20 million individuals. By offering this complete fitness technology ecosystem, EGYM enables owners and operators to offer a fully connected workout experience to their members and achieve measurable improvements to business.

With funding under its belt, EGYM has expanded to reach a wider range of gyms, further developed its corporate subscriptions, and invested in R&D. In 2026 it was announced the company would merge with Playlist, the owner of fitness booking service ClassPass, with the new company aiming to build the infrastructure to power the "world’s most meaningful in-person wellness experiences".

Kirsty

Company Specialist at Welcome to the Jungle

Insights

50% employee growth in 12 months

Glassdoor (4)

Company

Funding (last 2 of 8 rounds)

Sep 2024

$200m

SERIES G

Jul 2023

$242.4m

SERIES F

Total funding: $598.2m

Company benefits

Development budget
Internal trainings
Flexible working hours
EN & DE language courses
30 days of holiday
Hybrid work model
Corporate Benefits
Company & team events
Wellpass membership
Inhouse gym
Lease a bike
Sabbatical

Company HQ

Union Station, Denver, CO

Leadership

Philipp Roesch-Schlanderer

(CEO)

Graduated from Ludwig Maximilian University of Munich with a Diploma in Business Administration. Previously worked as an Investor at Vantis, Demodesk, and Personio.

Florian Sauter

(CTO)

Graduated from the Technical University of Munich with a Diploma in Electrical Engineering and Information Technology.

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