Customer Success Manager, Kiln
EMEA
+ Equity
More information about location
Enterprise-grade staking
Open for applications
Enterprise-grade staking
101-200 employees
Open for applications
+ Equity
More information about location
101-200 employees
Company mission
To provide easy access to blockchain protocols for our users, allowing them to earn rewards by securing networks and participating in protocol consensuses with their held cryptocurrencies.
Role
Who you are
- 4+ years of experience with a minimum of 2+ years in B2B customer success, account management, or a similar role in the technology sector, preferably in blockchain or fintech industries
- Fluent in English with excellent communication and interpersonal skills, with a proven ability to manage and foster relationships with diverse stakeholders
- Strong analytical and problem-solving skills
- Familiarity with CRM software (Kiln uses Hubspot)
- An understanding of blockchain technology and its application in different use cases
- Ability to work independently in a fast-paced and evolving environment
- Genuine interest in Web3, blockchain, cryptocurrency, and smart contracts
Desirable
- Additional language skills (in particular, any country from EMEA)
- Understand tech concepts or have strong tech curiosity (you will need to meaningfully contribute in meetings with engineers)
- Data analytics skills (Excel, Python, etc)
- Experience in a fast-growing, early-stage company
- Relationships in the region with relevant businesses
- Experience working in the Web3/crypto/blockchain industry
What the job involves
- As our second EMEA Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region
- You’ll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, and helping them get the most out of Kiln's products and services
- Understand our client’s technical set-up and business, and how we can best serve them. Sometimes this may involve working it out for the first time
- Design and implement comprehensive onboarding plans for new customers, ensuring a smooth transition and rapid adoption of our products. Occasionally, this may involve switching from another provider
- Act as the liaison between customers and technical teams to facilitate efficient product implementation and customization
- Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases
- Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization
- Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly
- Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals
Application process
- Recruiter Interview (45 min)
- Take-home test (< 2 hours)
- Technical Interview (60 min)
- Core Values Interview (45 min)
- Founders Interview (30 min)
- Offer!
Our take
Staking is a vital component of the blockchain ecosystem, preserving its decentralisation and earning yields for asset owners. Kiln builds infrastructure to help companies offer staking.
Kiln's staking infrastructure is marketed chiefly at enterprises. Companies can offer staking directly, or can buy a staking product that integrates with their existing services. Kiln's team is made up of veterans of companies such as Google, ConsenSys and Palantir, which has shaped its future-facing technology considerably.
With the crypto economy continuing to grow and mature, investor interest in staking is rising, explaining Kiln's successful 2024 Series A funding bid which will help it to expand across the APAC region where it has opened a Singapore office. Given its already enviable customer base, Kiln is likely to be a major name in this lucrative market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$17m
SERIES A
Nov 2022
$17.6m
SERIES A
Total funding: $39.6m
Company benefits
- Equity
- Work remotely in Europe or in our central Paris office
- Flexible vacation policy
- MacBook Pro or equivalent, monitor and accessories for your home office
- Latest productivity software like Superhuman, Notion and Linear
- Alan, the best French healthcare package (for employees located in France) for you and your partner
- Swile (food vouchers)
- Internet connection
- Quarterly trips abroad with the whole team for fun stuff
Company values
- People-first - Ensuring our team and clients are happy is our top priority; they are our driving force !
- Technical excellence - Maintaining the highest standards is our priority, we focus on the highest security and usability levels to give our clients the best possible experience
- Innovation-driven meritocracy - Where groundbreaking ideas triumph over popularity. Our commitment ensures that only the most innovative and deserving ideas take center stage
- Trust and transparency - Informing our team and clients of what we are up to guarantees trust and reliability. We allow our team to work independently and always keep our clients best interests at heart. Transparency fuels Kiln
Company HQ
Saint-Georges, Paris, France
Articles
Leadership
Laszlo Szabo
(CEO & Co-Founder)Also co-founded Skill Hunter.
Ernest Oppetit
(CPO & Co-Founder)Was Software Team Leader at McGill Robotics, and Product Manager at Qubit and Improbable.
Thomas de Phuoc
(COO & Co-Founder)Previously worked as Country Lead (France) at Circle.
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