Client Support Specialist, AuditBoard
$48-72k
Offers Bonus
Governance, risk, and compliance software
Be an early applicant
Governance, risk, and compliance software
501-1000 employees
Be an early applicant
$48-72k
Offers Bonus
501-1000 employees
Company mission
To transform the way enterprises manage their audit, risk, and compliance programs.
Role
Who you are
- We are seeking positive, self-motivated professionals with technical customer support experience to join our growing Support team
- An affinity for technology products, delivering customer value, and innovation is essential
- 1-3 years of experience in a technical support function
- B2B SaaS environment and experience are highly preferred
- Familiarity with helpdesk ticketing systems (Zendesk experience is a plus)
- Bachelor's degree or commensurate combination of education and experience
- Ability to analyze and troubleshoot to resolve problems quickly and cost-effectively
- Ability to communicate clearly with team members and clients
- Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
- Collaborate with development, product management, and customer onboarding functions to care for customers efficiently and effectively
- Enthusiasm for constantly acquiring new knowledge and leveraging it in your day-to-day
- High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
- Self-starter with solid organizational and planning skills
- Proficiency in Excel fundamentals is a plus
- Accounting & Audit knowledge is a plus
- Native or near-native fluency in German and strong proficiency in English (both written and verbal) to effectively communicate across diverse audiences is a plus
What the job involves
- This role involves working directly with active clients, addressing their questions about product features and functionality for the solutions your team supports
- You will be responsible for a variety of services offered by our Support team
- These services include but are not limited to: responding to inquiries via email, tickets, and phone, data migrations, live phone training, and client account reconfiguration
- Through your experience in assisting our clients, you will gain a valuable understanding of their needs and will be in a position to advocate for improvements to their experience
- Job duties also include helping troubleshoot any issues in the system that a client may have encountered and working with various internal teams to resolve these issues and/or provide solutions
Our take
AuditBoard provides risk and compliance software for large businesses. The company's founders spent years working at the Big Four and other global enterprises, and realised that many audit activities were still taking place in Excel sheets, or using legacy software like IBM's OpenPages, which haven't kept up to date with the latest reporting requirements.
The result was an end-to-end platform for managing risk, which helps enterprises to streamline internal audit, SOX compliance, controls management, risk management, and security compliance. The top-rated cloud-based platform has won numerous awards, with the company being consistently named the market leader in Audit Management.
The company's current client list of 2000+ includes Boeing, Activision, and Priceline, and includes almost half of the Fortune 500 companies. It continues to experience rapid customer growth, with revenues in excess of $100 million with a 60% annual growth rate. The company has been ranked as one of the fastest-growing tech companies in North America for the last three years in a row, and was acquired by private equity firm Hg in 2024 for a reported $3 billion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2018
$40m
SERIES B
Apr 2017
$3.6m
SERIES A
Total funding: $43.6m
Company benefits
- Vision and dental insurance
- 8-16 weeks paid parental leave
- Company equity
- Work from home opportunities
- Health insurance
Company HQ
Cerritos, CA
Leadership
Daniel Kim
(Co-Chair of the Board & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former Global Director of Internal Audit at Quiksilver and Executive Director, Corporate Audit and Compliance at International Rectifier.
Jay Lee
(Co-Chair of the Board & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former VP of CounterPoint, and was SVP & CFO at Tomich Brothers Seafood.
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