Director/Senior Director of Product Design, Salesforce

• 10+ years in UX/Product Design, ideally with 2+ years leading large, multi-disciplinary design teams
• Proven experience designing for developer and technical personas (SDKs, APIs, CLIs, IDEs, or platform tools)
• Success working in matrixed organizations and partnering across design, product, engineering, and executive stakeholders
• Experience with AI authoring, evaluation frameworks, developer tooling, and agent lifecycle design
• Demonstrated success collaborating across backend platform, client, runtime, and evaluation teams to deliver cohesive, integrated solutions across the technology stack
• Exceptional storytelling and influencing skills; able to align diverse teams around a shared vision
• You’re a strategic design leader who blends craft with systems thinking
• You understand how to design for diverse technical personas — from low-code builders to pro-code developers — and how to translate complex agent behaviors and evaluation flows into simple, powerful experiences. You thrive in collaborative, matrixed environments, and believe that great design turns complexity into clarity

Desirable

• With Agentforce, agent builders across the spectrum — from low-code authors using declarative tools to pro-code developers using SDKs, APIs, and CLIs — can author, evaluate, deploy, and refine AI agents end to end
• Agentforce’s strength lies in its authoring tools, agent script, and evaluation framework, which allows builders and developers to rigorously create, test, measure, and improve agent behavior through iterative feedback loops
• For UX Design, this means crafting seamless experiences that connect agent authoring, evaluation, deployment, and lifecycle management — and empowering technically savvy and SME users alike to build with confidence
• We’re seeking a Director/Senior Director of UX Product Design to lead the vision, strategy, and execution for the Agentforce Development Platform
• You’ll define how builders and developers author and evaluate agents — shaping an ecosystem of tooling, frameworks, and experiences that make innovation both accessible and robust
• You’ll guide a talented team of designers and collaborate closely with technical product managers, engineering architects, and cross-cloud partners to deliver unified, intuitive, and elegant experiences for the world’s most powerful agent platform
• This is a high-visibility leadership role at the heart of Salesforce’s AI + Platform strategy
• Define and drive the end-to-end UX strategy for Agentforce Development, spanning agent authoring, evaluation, SDK/API tooling, and lifecycle management
• Design for authors and builders across the low-code to pro-code spectrum, ensuring seamless transitions between declarative tools and developer workflows
• Create experiences that bring consumer-grade quality to complex enterprise and developer environments
• Partner with Product and Engineering to evolve the evaluation framework and tooling UX — enabling builders to measure, debug, and improve agent performance with transparency and trust
• Drive a unified design system aligned with the Salesforce Lightning Design System (SLDS)
• Build, evolve, mentor, and inspire a high-performing UX team that thrives in a fast-moving, innovation-driven environment
• Drive the organization’s transformation from waterfall to agile, embedding design into every phase of delivery
• Foster a collaborative, feedback-rich design culture rooted in experimentation and continuous learning
• Operate effectively in a matrixed organization, aligning across platform, client, run-time, and evaluation teams
• Partner with technical PMs and engineering architects to translate complex systems into intuitive experiences
• Influence senior leaders on design strategy and customer-centric product decisions
• Apply systems thinking to create scalable design frameworks, patterns, and evaluation flows
• Integrate user research, data, and iterative feedback loops to optimize agent authoring and testing experiences
• Deliver cohesive, end-to-end UX spanning agent creation, evaluation, deployment, and refinement