Mid-Market Account Executive, Assembled

$110-220k

OTE

$110k

BASE

Stock options are provided as part of the compensation package

Salesforce

Junior, Mid and Senior level

New York

San Francisco Bay Area

2-5 days a week in office

Customer support workforce management platform

Job no longer available

Customer support workforce management platform

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Job no longer available

$110-220k

OTE

$110k

BASE

Stock options are provided as part of the compensation package

Salesforce

Junior, Mid and Senior level

New York

San Francisco Bay Area

2-5 days a week in office

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Company mission

To elevate customer support through AI-powered software that makes life easier for customers and employees.

Job

Company

Role

Who you are

2-5 years of closing experience working with a customers, ideally with a SAAS product
High attention to detail with strong verbal and written communication skills
Desire to learn Assembled's technical product and effectively communicate the platform’s value to potential customers - Act like a support agent!
Highly motivated self-starter who is eager to learn, open to feedback and excited about building a business ground up
Team player who is highly collaborative, goal-oriented, and resourceful within their sales processes
Strong Salesforce hygiene with experience building pipeline from various sources (Marketing, SDRs, Outbound, Partnerships, etc.)
Comfortable working in a rapidly changing environment

What the job involves

We're looking for an Account Executive to help us win new customers. As an early member of the sales team, you'll be on the ground floor of building our sales team
We're looking for someone who is confident in generating their own pipeline and closing customers. You'll use your learnings from talking to customers to help us develop our go-to-market playbook and improve our operational processes as we scale
Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Assembled
Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects
Run effective sales processes from start to finish — including demos, negotiation, security and procurement (with assistance from Sales Engineers)
Be a trusted advisor to prospective customers
Work closely with Customer Success to ensure that your customers are successfully onboarded
Work cross-functionally with Marketing and Engineering to share feedback from customers
Use your learnings to build and iterate on our sales philosophy, playbook and processes

Our take

Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.

Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 3 rounds)

May 2022

$51m

SERIES B

Mar 2021

$16.6m

SERIES A

Total funding: $70.7m

Company benefits

Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.

Company HQ

Mission District, San Francisco, CA

Leadership

Ryan Wang

(Co-Founder & CEO)

Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.

John Wang

(Co-Founder & CTO)

Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.

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