Senior Program Manager, Shippo
$134-182k
+ Equity
More information about location
Shipping platform for e-commerce companies
Job no longer available
Shipping platform for e-commerce companies
201-500 employees
Job no longer available
$134-182k
+ Equity
More information about location
201-500 employees
Company mission
To bring businesses closer to their customers by lowering the barriers to business shipping worldwide.
Role
Who you are
- Bachelor's Degree AND 5+ years experience in engineering, product/technical program management, data analysis, or product development
- 3+ years experience with cross-team alignment, project management
- Technical background in SaaS technologies, API products, and bespoke integrations
- Experience with eCommerce order fulfillment a plus
- Experience with parcel carrier integrations a plus
What the job involves
- Shippo R&D is seeking a Senior Program Manager to support our Core Connectivity team
- The Senior Program Manager is responsible for planning and releasing carrier integration enhancements and compliance updates, and building out scalable processes and technology to support Shippo’s expansion into new markets
- The scope includes over 70 carrier integrations, packaged under a set of APIs which power shipping workflows for merchants everywhere
- You will create, delegate, and track initiatives in partnership with our product and engineering teams, make difficult tradeoff decisions through a data-driven opportunity and risk assessment framework, and drive internal alignment for horizontal initiatives across vertical teams
- You will be a champion for our customers, both shippers and external developers who integrate to our APIs
- Your strategy will be driven by customer empathy and business acumen
- You will identify opportunities to optimize how we integrate carriers and improve the configurability of our platform and reduce the scope of repeated tasks
- You’ll solve real customer problems with big impact
- You will make difficult prioritization decisions based on customer and business impact, known variables and unknown assumptions, and awareness of overall company strategy
- You will develop a strong strategic view of the carrier integration program and ensure it is resourced effectively
- You will develop a strong vision of which integrations we need to invest in, and how it will drive success for our business
- Your teammates will rely on you to keep everyone aligned
- You will leverage effective communication skills to align individuals of all levels at Shippo, across go to market, carrier partnerships, customer success, strategic partnerships, and our senior leadership team
- You will negotiate and communicate priorities and risks to stakeholders
- You will communicate customer problems, requirements, and desired outcomes to executing teams
- You will engage deeply with your engineering partners to identify areas of optimization, whether through process or technology, and absorb those into your roadmap
- Lead and be accountable for the portfolio of 70+ carrier integrations
- Measure each carrier’s quality against an objective set of metrics, identify gaps, and feed that data into your prioritization
- Lead cross-functional teams to develop label, rating, tracking, and invoicing implementations for new and existing carriers
- Intake requests from multiple stakeholder groups and dig into customer impact analysis to identify winning initiatives
- Define project scope, goals, and deliverables. Manage the project timeline, budget, and resources
- Maintain a roadmap and project plan and report on schedule and status. Highlight risks and identify mitigation paths
- Collaborate with product and engineering to build high quality, scalable solutions
- Develop repeatable processes for executing all types of work for carrier integration lifecycle
- Understand and own the shipping domain. Empathize deeply with merchants to understand their challenges. Model out how merchants are shipping goods to consumers. Contextualize those insights to determine the most important problems worth solving
- Understand how we offer our services as a SaaS platform. Empathize deeply with developers to understand their integration challenges. Contextualize those insights to determine the most important problems worth solving
Our take
Shipping can be a complex business, and outdated shipping processes can leave companies struggling to operate efficiently. As eCommerce companies attempt to keep up with giants like Amazon, they need every edge they can find.
Shippo provides an order management platform that helps streamline the fulfilment process, allowing operations teams to manage orders, print labels and documentation, track packages, and notify customers. Importantly, it allows Shippo customers, which include UNTUCKit, Bombas, and Aesop, to be more competitive by comparing shipping rates among several carriers.
The company, which not long ago reached unicorn status following received series E funding, is investing into accelerating its mission of simplifying the eCommerce process for businesses through discounted shipping labels, delivering, what the company describes as, the best rates from top carriers.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$50m
LATE VC
Feb 2021
$45m
SERIES D
Total funding: $154.3m
Company benefits
- Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!
- Flexible policy for PTO and work arrangement
- Two 1-week company shutdowns to rest and recharge (summer and winter)
- 3 VTO days for ShippoCares volunteering events
- $2,500 annual learning stipend for your personal and professional growth
- Charity donation match up to $100
- Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Laura Behrens Wu
(Founder & CEO)They studied at Harvard where they worked as a Business Analyst at Harvard College Consulting Group, prior to spending under a year in Customer Acquisition at LendUp. Co-founded Shippo in 2013, serving as CEO since 2014.
Simon Kreuz
(Co-Founder)Having studied at the University of St Gallen, they co-founded Project Xhuma in October 2012, where they worked for a year. Co-founded Shippo in October 2013.
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