DevOps Intern, Ada

Salary not provided

AWS

Python

Bash

Linux

Terraform

Prometheus

Datadog

Remote from Canada

AI customer service company

Open for applications

AI customer service company

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Open for applications

Salary not provided

AWS

Python

Bash

Linux

Terraform

Prometheus

Datadog

Remote from Canada

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

Pursuing a degree in Computer Science, Engineering, or related
Familiar with Linux fundamentals (shell, permissions, processes)
Basic understanding of networking (TCP/HTTP, ports, firewall rules)
Exposure to cloud (AWS preferred) and/or infrastructure-as-code (Terraform / CloudFormation)
Shows curiosity, grit, and a diagnostic mindset
Strong communication — you should be able to explain what you’re doing, why, and how to others

Desirable

Experience with Terraform
Knowledge of monitoring / logging tools (Datadog, Prometheus, CloudWatch)
Familiarity with CI/CD (GitHub Actions, GitLab, CircleCI)
Basic scripting in Bash, Python, or similar

What the job involves

We are seeking a dynamic and talented Undergraduate DevOps Intern/Co-op to join our DevOps team!
Our DevOps/SRE team works behind the scenes to maintain reliability, observability, and automation for our systems
This experience provides a unique opportunity for 2nd or 3rd or 4th-year undergraduates to apply their skills and learn from experienced professionals
Support the DevOps team in maintaining and improving Ada’s infrastructure
Debug incidents, triage issues, and help resolve system failures
Jump into small but meaningful projects involving AWS, Terraform, monitoring, CI/CD
Help build scripts, automations, and tooling to improve operational efficiency
Work with observability stacks (e.g. Datadog, CloudWatch) to build dashboards, alerts, and health checks
Collaborate with software engineers, security team, and platform engineers to deliver reliable services
What You’ll Learn:
Real-world DevOps / infrastructure practices
How to diagnose production-level issues
Building and scaling cloud infrastructure
Observability and incident response
Working in a cross-functional team in a fast-paced environment

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO & Co-founder)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer, Developer & Co-founder)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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