Senior Platform Architect, ServiceNow
Public Sector
$162-250k
+ Equity (when applicable) + variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$162-250k
+ Equity (when applicable) + variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design
- They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs
- Federal experience preferred
- Consulting Experience
- Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
- 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
- Fortune 500 or OEM Software or Cloud Company enterprise architect
- Career progression (Technical, Architecture)
- Experience working with functional business leaders to:
- Identify business objectives and develop outcome-focused roadmaps
- Guide large Consulting/SI organizations
- Large Program Experience
- 3+ years large program experience leading architecture and design
- Enterprise Architecture Experience
- Enterprise or Solution Architect role and/or relevant experience
- Data modeling, core data design, security, integrations, configuration management
- Cloud Application Technology Experience
- Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
- 1-2 years of ServiceNow Platform Experience is desired but not required
- Cloud platform experience desired
- Familiarity with Enterprise Platforms
- Required Competencies:
- Customer Focus
- Translates requirements to Demonstrate value
- Collaborative
- Results Driven
- Cultivates Innovation
- Executive level communication skills
- Consultative perspective
- Thrives in complexity
- Strategic mindset
- Software Development background
- Excellent presentation and communication skills
- Travel up to 50%
- Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Desirable
- Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
- Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
- Knowledge of data modeling, CMDB design, and platform data strategies
- Exposure to industry-specific solutions (e.g., public sector, healthcare, financial services)
What the job involves
- The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services
- The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks
- The ServiceNow Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform
- This role works closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, ensure architectural best practices, and drive digital transformation initiatives
- Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows
- Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards
- Lead platform governance, performance, scalability, and maintainability best practices
- Collaborate with business units, product owners, and developers to translate business needs into technical solutions
- Provide architectural guidance and mentorship to developers and administrators
- Present platform strategy and design decisions to stakeholders and leadership
- Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development
- Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations
- Ensure adherence to ServiceNow architecture guardrails and coding standards
- Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation
- Support the development of reusable solutions, accelerators, and technical assets
- Participate in vendor evaluations, proof of concepts, and roadmap planning
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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