Customer Communication Manager, Mastercard
$95-115k
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
$95-115k
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Bachelor’s degree in marketing, communications, business, or a related field
- 3+ years of experience in customer communication, customer success, or marketing, preferably within a SaaS or tech company
- Strong understanding of customer segmentation, lifecycle communication, and retention strategies
- Excellent verbal and written communication skills, with a knack for crafting compelling and concise messages
- Analytical mindset with the ability to interpret data and derive actionable insights
- Exceptional organizational skills and the ability to manage multiple projects simultaneously
What the job involves
- As the Customer Communication Manager at Dynamic Yield by Mastercard, you’ll play a critical role in shaping how we engage and build trust with our customers. Your work will directly influence customer satisfaction, retention, and advocacy by ensuring that every message we send delivers value, clarity, and a personal touch
- Acting as a bridge between our product, marketing, and customer success teams, you’ll develop strategies to communicate product updates, nurture relationships, and foster deeper engagement throughout the customer lifecycle
- This is more than a tactical role—you’ll be a key driver of our customer-centric culture, ensuring that our communications are not only well-crafted but also informed by customer needs, behavior insights, and data
- Whether it’s a new product feature announcement, a personalized onboarding journey, or a campaign to celebrate customer milestones, your work will empower our clients to maximize the value of our products
- As the voice of our company to our customers, you’ll have the opportunity to influence the overall customer experience, helping to establish Dynamic Yield as not just a provider of software but a trusted partner in their success
- Develop and execute a customer communication strategy that aligns with the company’s goals and enhances client satisfaction and engagement
- Design and implement multi-channel campaigns (email, in-app messaging, chat, etc.) to educate, inform, and retain customers
- Collaborate with content and design teams to create high-quality communication materials, including newsletters, product updates, onboarding guides, and more
- Establish mechanisms to gather and analyze customer feedback, using insights to refine communication strategies and improve the customer experience
- Work closely with product and customer success teams to ensure consistent messaging across all touchpoints
- Track and analyze communication performance metrics (open rates, click-through rates, NPS, etc.), and present actionable insights to the leadership team
- Manage communication platforms and tools, ensuring effective utilization for customer outreach and engagement
- Work with customers on building the right story to share and present at our customer events
- Support and develop efforts in sharing success stories and case studies
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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