Director of IT Product & Service Management, Netskope

• 10+ years of experience in business transformation, product management, or corporate services, with a focus on process improvement and service delivery
• Demonstrated experience in leading product and service-focused business capabilities in areas such as HR, Finance, Engineering, or other corporate functions
• Proven ability to manage cross-functional teams and influence stakeholders at all levels of the organization
• Experience in developing and executing a product operating model that drives continuous improvement
• Strong understanding of service delivery optimization, scalability, and employee experience enhancement
• Experience with KPIs and metrics management, with a focus on operational efficiency and service quality
• Experience with SaaS, ERP systems (e.g., NetSuite, Workday), collaboration tools, and other corporate applications is highly preferred
• Strong leadership skills, with the ability to build and develop high-performing teams

Desirable

• We are seeking a Director of IT Product and Service Management to lead and oversee the product and service-focused business capabilities across corporate functions, including tools that support Engineering, HR, Finance, Accounting, and other internal teams
• This role will report directly to the CIO and is integral to adopting a product operating model that enhances internal service delivery and optimizes the employee experience across the organization
• As the Director, you will be responsible for the strategic management and continuous improvement of corporate capabilities, driving product ownership and optimization to ensure alignment with business goals
• You will collaborate with cross-functional teams to integrate business processes, streamline operations, and deliver measurable outcomes that elevate efficiency and scalability within the organization
• Product & Service Focus: Lead the development and execution of product and service strategies for corporate capabilities, ensuring alignment with organizational objectives and enhancing the employee experience
• Cross-Functional Collaboration: Partner with HR, Finance, Accounting, Engineering, and IT teams to improve business processes, ensuring a seamless integration of services across departments
• Stakeholder Engagement: Act as the key liaison between senior leadership and operational teams to align business capabilities with strategic objectives and deliver value to internal stakeholders
• Capability Roadmap Development: Create and manage a product and service roadmap for corporate capabilities, driving continuous improvements and delivering scalable, user-friendly services
• Performance & Metrics: Establish and track key performance indicators (KPIs) for corporate services, ensuring the delivery of efficient, scalable, and high-quality business processes
• Team Leadership: Lead a team responsible for managing corporate services and capabilities, fostering an environment of accountability, innovation, and growth
• Change Leadership: Champion organizational change initiatives, driving the adoption of new tools, technologies, and processes that improve corporate services and capabilities