IT Support & Systems Administrator, LoopMe

$100-120k

+ Bonus + LoopMe also offers other compensation depending on the role such as sales-based incentives and commissions

macOS

Windows

Okta

Slack

Google Workspace

Junior and Mid level

San Francisco Bay Area

2-3 days a week in office

Outcomes-based digital advertising platform

Open for applications

Outcomes-based digital advertising platform

201-500 employees

B2BArtificial IntelligenceBig dataMarketingDigital MediaSaaSMobileAdvertising

Open for applications

$100-120k

+ Bonus + LoopMe also offers other compensation depending on the role such as sales-based incentives and commissions

macOS

Windows

Okta

Slack

Google Workspace

Junior and Mid level

San Francisco Bay Area

2-3 days a week in office

201-500 employees

B2BArtificial IntelligenceBig dataMarketingDigital MediaSaaSMobileAdvertising

Company mission

LoopMe's mission is to create better consumer experiences through innovation, powered by data, in order to bring people and brands together.

Job

Company

Role

Who you are

Previous IT support and systems administration experience in a SaaS or tech company
Strong troubleshooting skills in macOS and Windows environments
Solid experience with access and identity tools (e.g., Okta, Google Workspace, MDM like Jamf/Kandji)
Basic to intermediate network administration knowledge (DNS, DHCP, VPNs, firewalls)
Proactive and capable of working independently with minimal oversight due to timezone separation
Comfortable working cross-functionally with Engineering, PeopleOps, and Security teams
Familiarity with AdTech infrastructure is a strong plus, but not required

What the job involves

As part of our global expansion and continued integration efforts, we're looking for a dedicated IT Support & Systems Administrator to serve as our first on-the-ground IT resource in the US timezone.
You will play a crucial part in supporting our US-based employees, managing access controls, and contributing to the broader IT strategy and execution across the company
Serve as the primary point of contact for all IT support needs in the US timezone, helping reduce delays caused by time differences
Provide front-line technical support for users: password resets, hardware/software troubleshooting, account issues, and system access
Manage user onboarding and offboarding (equipment setup, account provisioning, and deactivation)
Administer and maintain access control across a variety of tools (e.g., Google Workspace, Okta, Slack, GitHub, etc.)
Support office network infrastructure, including Wi-Fi, routers, VPN, and conference room AV equipment
Provide local support for the US business unit: system access, tool maintenance, and migration to LoopMe infrastructure
Maintain accurate inventory of IT assets and enforce hardware lifecycle processes
Coordinate with the global IT team on broader initiatives and security compliance efforts
Support documentation and automation of repeatable IT tasks

Our take

According to LoopMe, traditional digital KPIs, such as views and clicks, are the metrics that are usually used to measure the success of a marketing campaign, but are often the least relevant. LoopMe aims to solve this problem by helping brands and agencies obtain better advertising results by using AI to optimise campaign delivery.

LoopMe differentiates itself through the innovation of its product, PurchaseLoop. The tool uses purchase data, location and surveys in order to precisely target prospects, delivering twice the results that can be obtained using traditional optimisation. This has led to LoopMe's product being adopted by major brands such as Pepsi, Microsoft and Sony Pictures.

In 2022 LoopMe was acquired by Mayfair Equity Partners. This injection of capital will support LoopMe's ongoing expansion in the United States market. Despite the difficulties facing the global economy and the tech sector specifically towards the end of 2022, LoopMe has continued to grow steadily and has announced a global hiring round to support its onging expansion and product development.

Steph

Company Specialist at Welcome to the Jungle

Insights

29% employee growth in 12 months

Glassdoor (3.46)

Company

Funding (last 2 of 5 rounds)

Oct 2018

$17m

SERIES C

Mar 2017

$10m

SERIES B

Total funding: $37.5m

Company benefits

Paid Annual Leave and Bank Holidays
Competitive holiday allowance
Competitive stock options
Flexible working hours
Pension contribution
Paid Parental Leave - 20 weeks maternity & 4 weeks paternity leave
Season Ticket Loan
Travel benefits
Cycle to work scheme
Gym Discount & Free Yoga
Breakfast & great selection of refreshments
Great company equipment MacBooks for employees
MacBooks for employees
Career and performance management
Social events and culture club
Paid phone bill
Medical & Dental benefits for US & APAC

Company HQ

Farringdon, London, UK

Leadership

Marco Van de Bergh

(CTO)

Previously worked for 3 years at Velti, first as Senior Product Manager - Mobile Marketing Products for 2 years and then as Director of Agency Platform Products for 1 year

Stephen Upstone

(CEO)

Previously Corporate Finance Director & Board Director at FirstCapital for 3 years and Managing Director - Europe at Ad Infuse for 5 years

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