Site Reliability Engineer, Zapier
$141-211.7k
+ Offers Equity & Bonus. Canada: CA$141K – CA$211.7K
More information about location
Workflow automation service
Be an early applicant
Workflow automation service
1001+ employees
Be an early applicant
$141-211.7k
+ Offers Equity & Bonus. Canada: CA$141K – CA$211.7K
More information about location
1001+ employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- You’re an experienced engineer with 4+ years in systems, infrastructure, or backend software roles (SaaS, cloud-native environments preferred)
- You thrive writing production-grade code — in Go, Python, or something equivalent
- You’ve worked with infrastructure-as-code (Terraform, or equivalent), cloud (AWS), and container orchestration (Kubernetes)
- You have hands-on experience with observability (metrics, logging, dashboards, alerts) and can reason about instrumentation and alert design
- You enjoy solving complex systems challenges and finding ways to improve performance and reliability
- You’re comfortable jumping into incidents, diagnosing across telemetry, coordinating with teams, and contributing to postmortems
- You think proactively about reducing toil and automating repetitive work
- You’re comfortable influencing peers by suggesting better practices, reviewing designs, and driving small cross-team improvements
- You communicate clearly—whether in async docs, real-time discussions, or knowledge sharing with the team
- You align with Zapier’s values and thrive in a collaborative, remote-first environment
- You approach new tools and ideas with curiosity and openness—especially around AI in reliability workflows. You’ve experimented with AI tools (or are eager to learn) and see them as part of your everyday toolkit
What the job involves
- This isn’t just an infrastructure or tooling role. We’re looking for an engineer who’s excited to get hands-on with Zapier’s reliability challenges
- You’ll help improve how we observe our systems, detect and respond to incidents, and build the systems that make Zapier more resilient at scale
- Build and improve platform tooling that helps Zapier engineers observe and operate their services
- Partner with product teams to raise the bar on observability and incident response
- Operate and evolve core observability systems, including logging, metrics, alerting, and dashboards
- Participate in the team’s on-call rotation for owned services and contribute to Zapier’s broader incident response program by improving the processes, tooling, and practices we use to detect, respond, and learn
- Write code to automate operations, improve developer experience, and reduce manual toil
- Contribute to infrastructure reliability by working with AWS, Kubernetes, Terraform, and other core technologies
- Help shape observability and reliability best practices: review instrumentation designs, suggest improvements, and advocate for effective alerting
- Share knowledge through documentation, pairing, and mentoring
- Explore and pilot AI-augmented tools (e.g. debugging agents, alert correlation, query recommendations) to improve reliability workflows
- Our Stack & Tools
- Cloud & Infra: AWS, Kubernetes, Redis, Kafka, Terraform
- Observability: Grafana, Datadog, Opensearch, Prometheus, Sentry
- Languages: Go, Python, TypeScript
- CI/CD & Source Control: GitLab, ArgoCD
- What Success Looks Like:
- You deliver reliable, maintainable improvements to Zapier’s reliability systems and tooling
- You improve how teams detect and resolve incidents by enhancing observability, standardizing tooling and processes, and contributing to effective response workflows
- You help product teams gain confidence in their services by guiding them toward better instrumentation and visibility
- You influence observability and reliability practices across teams—promoting a thoughtful, customer-focused approach to monitoring, alerting, and design decisions
- You connect reliability work to customer impact, helping your team focus on the improvements that matter most
- You grow through feedback and reflection, while contributing to a healthy, inclusive team culture—supporting peers, mentoring, and creating space for diverse perspectives
- You explore AI tools with curiosity and introduce practical uses such as reducing noise, speeding up debugging, or guiding better operational decisions
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.
Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(CEO & Co-Founder)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(CTO & Co-Founder)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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