Customer Success Manager, Emburse

Salary not provided

Excel

Salesforce

GSuite

Zendesk

Gainsight

Confluence

Zoom

Junior and Mid level

Toronto

3+ days a week in office

AI-powered expense intelligence

Be an early applicant

AI-powered expense intelligence

501-1000 employees

FintechB2BArtificial IntelligenceAccountingAutomation

Be an early applicant

Salary not provided

Excel

Salesforce

GSuite

Zendesk

Gainsight

Confluence

Zoom

Junior and Mid level

Toronto

3+ days a week in office

501-1000 employees

FintechB2BArtificial IntelligenceAccountingAutomation

Company mission

To deliver the greatest business value for our customers and make the lives of professionals easier through innovative expense management, business travel, accounts payable, and payment solutions.

Job

Company

Role

Who you are

Bachelor’s Degree (preferred) or equivalent work experience
1-3 years experience in customer service role
Strong interpersonal, organizational, and communication skills
Time Management & work/life balance
Proficient with Excel, Word, Powerpoint and Google Suite
Salesforce experience
Experience using video conferencing systems (Zoom or GoToMeeting)
Customer Success Software experience: Gainsight experience
Product Demonstration Skills
Collaboration software experience: Confluence experience
ZenDesk experience

What the job involves

As a CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals
The CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience
Deliver an industry leading customer experience
Collaborate with internal teams to represent voice of the customer
Provide product education/support for new and ongoing customers
Communicate product/industry best practices for customers
Participate in customer forums
Own ultimate responsibility for the customer’s retention and expansion success while preventing churn
Maintain accurate and current records of customer information in Salesforce
Own cancellation process to identify cancellation, work with sales/customer to save account, and if unable, ensure to document and complete the cancellation process
Serve as an escalation point for issues that impact the customer’s success and work with internal teams to drive resolution
Upsell additional products/services to customers
Be familiar with CSM negotiation and quota management

Our take

Keeping track of spend is a vital capability for businesses - one that has been complicated by the switch to digital payments, an increase in remote working, and inflation, among other things. Emburse supplies a platform to manage and optimize spend, that removes the need for manual processes, speeding them up whilst keeping them compliant and delivering insights into spend trends.

Emburse's platform covers travel, employee and centralized spend, with a range of capabilities including automated purchasing, technology assisted human audit, and smart data reporting. Thousands of organizations make use of the company's offering, with notable clients including Microsoft and Bosch, and it has been recognized as an industry leader - all boding well for its future.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-5% employee growth in 12 months

Glassdoor (3.3)

Company

Funding (last 2 of 3 rounds)

Aug 2016

$0.2m

SEED

Mar 2016

$0.2m

SEED

Total funding: $4.5m

Company benefits

Generous paid time off for every employee and flexible work schedules
Volunteering opportunities
Paid leave for new parents
Medical, dental, vision, disability and life insurance plans
Health savings accounts (HSA)
Generous match to pre- or post-tax retirement savings accounts
Financial planning services
Flexible spending accounts
Program in partnership with eCornell to grow their knowledge and their careers
Quarterly outings and Friday get-togethers to build a strong community at work
Delicious supply of snacks and beverages

Company HQ

Miracle Mile, Los Angeles, CA

Leadership

Marne Martin

(CEO & Board Member)

Non Executive Board Member at Riskonnect. Former CSOP and President of IFS, and CEO at WorkWave.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

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