Lead Product Designer, Change.org
$185.5-207k
Salary applicable to US and varies depending on location. The salary in Vancouver and Toronto is $204,500 CAN
Social change platform
Open for applications
Social change platform
201-500 employees
Open for applications
$185.5-207k
Salary applicable to US and varies depending on location. The salary in Vancouver and Toronto is $204,500 CAN
201-500 employees
Company mission
To empower people everywhere to create the change they want to see.
Role
Who you are
- 8+ years of product/UX design experience, including some B2C and/or product-led B2B experience
- End-to-end UX expertise, including strategy, new feature development, UX, and UI
- Strong qualitative and quantitative user research experience with significant experience moving from discovery to experimentation
- Experience building products and features that guide users through emotional journeys (health tech, fintech, civic tech, etc.)
- Bonus: experience designing for small or medium-sized businesses or nonprofits
- Bonus: growth design experience
- Bonus: experience with personalization and lifecycle design
- We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates like you, so please don’t hesitate to apply. We also know it’s rare for someone to meet 100% of the qualifications. Please apply anyway!
What the job involves
- Change.org is searching for Lead Product Designers to design intuitive, motivating, and trustworthy experiences that engage, activate, and retain both existing and emerging user groups, leading to meaningful change and healthy democracy
- We are hiring across multiple teams, including:
- Nonprofits:
- Lead the design vision and execution for our new nonprofit product experience, making it easier and more valuable for nonprofits to start and win campaigns using our product
- Design a compelling MVP experience for a new user group: nonprofit staff
- Launch nonprofit-specific features that build trust and drive action
- Extend our design system to accommodate new nonprofit use cases
- Conduct discovery research with a range of nonprofit users, leading to actionable product insights
- Personalization:
- Develop the paradigms for how users create a more personalized experience of our petitions that engages and retains them, and design those user experiences across our lifecycle communications and other product surfaces
- Create and validate mental models for how users engage with petitions, shaping interactions like buttons, ratings, or swipes across channels
- Design user journeys across multiple touchpoints across the lifecycle so that users have a more personalized experience
- Translate personalization strategies (segmentation, triggers, dynamic content) across a number of channels
- Use data and experimentation results to optimize flows, improve conversion metrics, and refine personalization strategies
- Community petitions & growth marketing:
- Design new flows and features that grow a new type of user -- one that helps petitions created by us to succeed
- Work collaboratively to identify and build new efforts to increase the number of impactful petitions
- Develop new features and optimize existing experiences that measurably increase petition creation, supporter activation, and community engagement
- Conduct user discovery and emotional mapping to inform product decisions, translating insights into actionable design solutions
- Rapidly prototype and test concepts, using data and qualitative insights to refine flows and engagement mechanisms for maximum impact
- Supporter experience:
- Deepen our understanding of petition supporter needs and motivations, surfacing insights into what makes petitions compelling and emotionally resonant for different audiences
- Lead strategic design thinking to define and prototype new supporter-facing features that improve clarity, trust, and long-term engagement
- Shape a holistic UX vision and strategy for the supporter journey, ensuring that every interaction feels inspiring, impactful, and connected to our mission
- Drive measurable improvements in petition outcomes (signatures, shares, decision maker responsiveness) by designing, testing, and iterating features that reduce friction, highlight impact, and motivate ongoing supporter action
- These core competencies span all roles:
- Design Thinking: You take a structured, human-centered approach to problem-solving that ensures products and experiences are intuitive, accessible, and valuable for users. You are skilled at deep user research, iterative prototyping, and cross-functional collaboration to create solutions that align with both user needs and business goals
- User Empathy & Research: You center users' emotions, motivations, and pain points in your design process and you leverage qualitative research to uncover these insights. You can anticipate and map users’ emotional states at different touchpoints. Your designs reduce stress and uncertainty and inspire trust and confidence
- Innovation Mindset: You identify unmet user needs, envision new opportunities, and build and evolve product experiences. You are comfortable with both in-product testing and iterative learning around existing features, as well as using user insight to identify new feature ideas. You’re energized by rapid experimentation, and you pivot when the data tells a new story
- Holistic Design: You design for the entire user journey, considering how users interact with a product over time, across multiple touchpoints, and in different contexts. You ensure that an experience is cohesive, evolving, and continuously engaging. You think broadly about ecosystems, ensuring that early design decisions scale effectively. You consider how new solutions integrate with existing workflows and experiences
- Collaboration & Influence: You successfully influence without direct authority by building trust and credibility. You help build a culture of collaboration by proactively initiating larger, inclusive, cross-team conversations about key aspects of your work. You build across surfaces that other teams are invested in by considering their needs and goals along with existing UX flows
Application process
- Recruiter screen
- Case study interview with the VP of Design
- Written exercise (prescheduled and timeboxed)
- Final video interviews with 3 cross-functional team members
- Reference checks
Our take
Change.org is a global online website that has hosted millions of petitions since it launched in 2007, including dozens of notable cases that have led to significant worldwide change. Of interest, too, is its voluntary 2021 recognition of its staff’s labor union; at the time it was the largest tech company to do so.
Change.org remains the leading player in online petitions, generating revenue from petition promotions and subscription memberships. This revenue has raised some eyebrows - but Change.org has successfully withstood skepticism about its legal status as a business rather than a non-profit. It has demonstrably facilitated speed and scale for the social change platform and has allowed the company to comfortably retain salaried employees.
The company has become the world's largest nonprofit-owned tech platform after it transitioned to 100% nonprofit ownership following donations of equity from its investors including Reid Hoffman, Bill Gates, and Richard Branson. However, Change.org has not been immune from the global economic crisis, and in response, it aims to innovate its platform by updating its internal tools and engineering capabilities. Regardless, the company is here for the long run and is used in around 200 countries, with over 70,000 campaigns launched on its platform each month.
Steph
Company Specialist at Welcome to the Jungle
Insights
-22% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2017
$31.7m
SERIES D
Dec 2014
$25m
SERIES C
Total funding: $73.7m
Company benefits
- Benefits for you and your family - medical, vision, dental, disability, Life, EAP, and more
- 100% baseline monthly healthcare costs covered for each employee
- Mental health benefits provide our employees with 9 free therapy and 10 free career coaching sessions
- Flexible and generous vacation and holidays
- 5 Recharge Days throughout the year that allow for collective time off across our global workforce
- Global year-end paid company holiday closure
- Minimum 18 weeks global paid parental leave
- Consistently applied compensation standards
- Commitment to a culture of feedback through quarterly engagement surveys
- Focus on your growth and development through quarterly performance management check-ins
- Work where you need to work
- Join our in-person events to build connection
- Win an Impact Award and travel to a dream city
Company HQ
SoMa, San Francisco, CA
Leadership
Ben Rattray
(Executive Chair)Studied at LSE, and Political Science & Economics at Stanford.
Share this job
View 3 more jobs at Change.org