Lead UX Researcher, Hungryroot

• 6-10 years of experience in a UX Research role
• Expertise in qualitative and quantitative research methodologies, including usability testing, interviews, surveys, behavioral analytics
• Proven track record of leading impactful research initiatives that drove product strategy
• Proficient with research tools such as UserTesting, Alchemy, Fullstory, Figma, or Heap
• Experience using BI tools (e.g., Looker) to look up user behavior and identify relevant user segments
• Effective communication and storytelling skills with the ability to present insights in a compelling and actionable way to cross-functional teams, stakeholders, and leaders
• Ability to advocate for user needs and while balancing business priorities
• Strong stakeholder management and ability to drive buy-in for research-driven decisions
• Strong collaboration skills with experience working closely with product managers, designers, and engineers
• Ability to synthesize and analyze data to generate clear, actionable insights
• Experience designing and executing research studies of various scales and at various stages of the product lifecycle
• Expertise in both generative and evaluative research
• Strong data interpretation skills

Desirable

• We’re looking for a Lead UX Researcher to join our team
• You will be a key member of our product team, responsible for leading research efforts to deeply understand and advocate for the customer
• Your expertise will guide the team in making data-driven decisions that enhance the user experience
• You will have an opportunity to influence design, product strategy, and business goals by translating research findings into actionable recommendations
• This is a high impact role where you will be able to work closely with cross-functional teams, including product managers, designers, marketing, and analysts to understand our customers and proactively integrate research insights into product development
• Define and drive the UX research strategy and align it with our business and product goals
• Plan and conduct qualitative and quantitative research to understand user behaviors, needs, and motivations
• Ability to define research questions and scope and identify the appropriate methods to execute studies
• Synthesize research findings into clear, compelling narratives that inform product and business decisions
• Establish best practices and frameworks for UX research
• Advocate for a user-centered approach , ensuring user insights help shape the product roadmap
• Develop scalable research methodologies that balance speed with depth, ensuring insights drive continuous development
• Effectively communicate findings to stakeholders, influencing decisions with recommendations backed by data
• Analyze themes from customer feedback channels, such as social and customer care and integrate those into the product roadmap
• Lead benchmarking studies to track changes in the UX, satisfaction, or behavior over time to help the team measure the impact of product improvements and inform focus areas