IT Operations Engineer, Applied Intuition

• 5-7+ years in IT operations including system administration, server support, project implementation, and desktop support in a fast paced environment
• Experience with Google Workspace, or other Active Directory systems
• Experience supporting a broad range of computer systems (Linux, Windows, and Mac)
• Knowledge of networking protocols and equipment (VPN, DNS, next-gen firewalls, routers, switches, or access points)
• Experience in deploying, integrating, and administration of SaaS applications
• Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible
• Experience in creating IT processes and procedures

Desirable

• We are looking for a multifaceted IT Operations Engineer who can be the IT domain expert across our corporate IT team
• This position requires a mix of IT skills to improve the company’s technology architecture
• You will be responsible for developing and leading implementation of platforms and services across our global engineering and operations functions.Design and build out a scalable IT infrastructure for a rapidly growing organization
• Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support, escalating more complex requests to senior staff members
• Provide technical assistance and support for issues related to computer systems, networks, software, and hardware
• Provide operational oversight and assistance for cloud-based applications, including but not limited to Okta, Google, Slack, etc
• Oversee the complete lifecycle management of all employee assets
• Facilitate and maintain network infrastructure for all office expansions and build-outs, including setup, support, and conference room technology