Technical Program Manager, AMCS

• Ability to recognize and adopt best practices in software engineering: design, coding, test, version control, documentation, build, deployment, and operations
• You write high quality, unambiguous documents that business and technical stakeholders can easily understand
• You help solve technical problems with urgency by helping technical teams reach closure by asking the right questions and offering solutions
• You always consider the short term needs of the business and long-term implications of any decision
• You facilitate designing of pragmatic solutions, building flexible systems without over-engineering. These solutions are flexible and forward-looking, while remaining simple and straightforward
• An understanding of data strategies, design patterns and architectural concepts that support you leading complex cross-location programs with high degree of architectural and technical complexity
• You understand a broad range of techniques for conducting technical analysis that includes data mining and prototyping and when to use them
• Ability to design and understand the non-functional fundamentals of cloud-native systems

Desirable

• We are looking for an experienced Technical Programme Manager to join our global team
• In this role you will lead critical programs that cross multiple Product business units and the AMCS organisation
• The Technical Program Manager, or TPM, operates at the intersection of technology, product development, and business strategy
• They hold a crucial role in coordinating complex technical projects and ensuring all constituent parts align to meet strategic business objectives
• This role demands experience delivering products in a business-to-business arena, it requires a focus on market analysis, understanding of acquisition, adoption, retention, and revenue enhancing strategies
• You will work with a team of Product Owners, UX, and Developers to prioritize, shape, and deliver the product roadmap
• You will define and optimize product dashboards and identify new opportunities to differentiate our product offering
• This is a senior role within the Product Management team and will report to the Head of Product Development, Ops & Strategy
• Program delivery: Deliver agreed-upon program objectives. Lead efforts to define the value of the program (measurement of success) and track all key metrics pertaining to a program, monitor potential metric deviations, and propose corrective actions for critical deviations. Ensure teams have a laser focus on delivery to outcomes
• Problem solving: Be responsible for solving problems at their root, stepping back to understand the broader concept across multiple Business units. Navigate complex and ambiguous environments and lead a team to solve-for “named” problems while managing changing company priorities
• Cross functional working: Develop, Implement & rollout Program Management framework and principles suitable for a cross matrix Product Development organisation
• Escalation & decision making: Gain agreement and respective sign off for critical decisions, understand who and when to get sign-off from stakeholders, leaders, and executives
• Communication: Clearly communicate across the organization and successfully to both individual contributors, managers, sr. managers, directors, and executives
• Accountability: Hold stakeholders accountable and motivate them to deliver units of work and overcome obstacles in a timely and consistent manner. Course correct projects when issues arise
• Respectfully challenge teams on delivery timelines based on time, scope and people levers - in line with organisational priorities
• Address conflicts and remove impediments/obstacles for the team to focus on key activities. Ensure follow-up on all action items and keep a constant view on interdependencies and impact of changes. Report product development progress, changes, and risks to executive leadership
• Intimately know your Program area, both the short term and long-term view of success (Quarterly OKRs outcomes & longer-term outcomes & measurements of the program). You will be fully invested and empowered to make decisions with the best interests of the program outcomes in mind
• Be a Single-Threaded Leader, ignoring organizational and department boundaries to engage key stakeholders, drive clean escalation and not compromise on quality