Senior Software Engineer, ServiceNow
Federal
$140.7-239.2k
+ Variable/incentive compensation + Equity for eligible roles
Office located in Pleasanton, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$140.7-239.2k
+ Variable/incentive compensation + Equity for eligible roles
Office located in Pleasanton, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Solid understanding of Java and JavaScript, 6+ years of experience with Java or a similar OO language
- Solid understanding of Linux and bash scripting
- Strong problem-solving and analytical skills with an aptitude for learning of new technologies
- Passion for troubleshooting & solving complex issues in a microservices architecture
- Build supportability tools/features in product which aids the customer to self troubleshoot issues
- Ability to diagnose issues across the entire technology stack
- Strong interpersonal skills and ability to articulate complex technical issues to non-technical audience
- Bachelor’s degree in Computer Science or Information Systems, or equivalent technical discipline, or similar
What the job involves
- Own and bring to conclusion customer escalations/issues by working with cross-teams in Support, development and operations team
- Represent ITOM Products and ServiceNow effectively with customers and internal stakeholders
- Manage major customer escalations and communications to internal teams
- Participate in weekend and holiday on-call rotation as required
- Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement
- Leading by example to cultivate and maintain a culture built on teamwork and collaboration
- Build supportability features in the product
Application process
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards)
- This includes a credit check, criminal/misdemeanor check and taking a drug test
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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