Operations Associate / Manager, Eucalyptus
3-5 days a week in office
Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company
Job no longer available
Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company
501-1000 employees
Job no longer available
3-5 days a week in office
501-1000 employees
Company mission
We are on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.
Role
Who you are
- Ops Associates are incredibly structured thinkers with relentless focus on understanding the ‘why’, forming testable hypotheses and using data to drive decisions.
- You synthesise tonnes of info; you build a clear vision; you document your work - in short, you turn chaos into clarity. You’re also an inspiring people leader who is good at developing people and operating in a fast moving/changing business
- At least 2+ years in consulting, technology, venture capital and / or start-up space (particularly in an operational role, and bonus for prior experience working with / for B2C consumer brands)
- Leadership experience: You have experience leading a team and / or have a strong desire to do so. Guiding and developing your team while also improving their effectiveness can be difficult
- German native-level with strong English skills: Native German and fluent English skills to assist your team in their day-to-day work communicating with patients (in German) while working with EUC teams in English
- A skilled problem solver: Robust analytical capabilities & attention to detail, with the ability to synthesise findings, draw out insights and execute on recommendations
- Manage many things at once: Strong ability to prioritise, take initiative to manage a project end to end and communicate what’s important to key stakeholders
- Executional powerhouse: Strategy is simple, achieving it through flawless execution is what’s hard. Maintaining momentum will require good judgment and acting quickly within a fast-paced environment
- Team player: We’re still a small (but growing!) team and there will be blurred lines between roles. We will all need to pitch in to get the job done. This includes being ready to help others, motivating the team and prioritising what will move the needle, regardless of task or team
- Strong generalist toolkit: Exceptional written, presentation, and verbal communications skills that can be applied across organisational levels, countries and cultures. Comfortable with numbers and synthesising data into clear insights and opportunities
What the job involves
- We’re looking for our very own ‘smooth operator’ to contribute to scaling and optimising our operations functions
- Operations can be messy and sometimes a quick-and-dirty solution is the right one. At other times, rigour is rewarded.
- You’ll have the opportunity to dive deep into our patient-facing functions, such as Clinical Operations and Patient Experience, and be laser focused on ensuring we provide a great service experience to every single patient that joins our digital clinics
- In operations we continually think about three things: cost, quality, and scale…
- Do our patients have the highest quality interactions every single day? Do we maintain our high safety standards as we grow? Are there ways to increase our efficiency and reduce costs while not compromising on quality or safety?
- Your work as Operations Associate will be a mixture of BAU and project based work to improve the above three areas as we scale.
- You’ll dive deep on a problem, using data to truly understand it, weigh potential solutions and then execute. You’ll build solutions that are ‘good enough’, then iterate. You’ll also be accountable for the productivity and effectiveness of the team you manage
- Leading a team of patient-facing roles
- Driving results in customer satisfaction and first response time
- Coaching & developing your team to drive greater results
- Run a strong customer focused rhythm with the team to empower people to deliver excellent customer service
- Identify opportunities to increase productivity to respond to customers & patients faster
- Examples projects you could own:
- Assess manual tasks that are driving yield loss for our patient-facing teams, and find simple technical solutions to improve hand-off of patient enquiries across functions
- Continually assess workforce cost & redundancy, finding smart ways to improve & accelerate interactions without compromising quality & safety
- Dive deep into patient interactions, speak to our patients, and understand friction points in the experience then deliver solutions to eradicate them
- Input into company-wide product decisions to improve our technical platforms in PX & Clinical Ops
Our take
The consumer-health industry is booming, driven by an ageing population, a proliferation of wellness-related products and services, burgeoning sources of health-related information, and consumers’ desire to control their health. In the UK alone the market is valued at nearly £3 billion, and with considerable growth expected over the next decade, this is a sector ripe with opportunity.
Eucalyptus is gunning to become a big player in this industry. Founded in Australia, its goal is to build digital healthcare solutions for patients all over the world. Founded in 2019, Euc has since launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide. Built a team of approaching 500 Eucalypts in 6 countries consisting of medical practitioners, engineers, operators and many more functions! Raised over $100M in funding from the same investors who backed Canva, Uber, and AirBnB.
And in 2024 Eucalyptus's UK market has more than tripled and is on track to ~4-5x by the end of the year. In the UK, Juniper is the core brand, with a focus on tackling obesity through a combination of medication and lifestyle change.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
63% female employees
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$5.2m
LATE VC
Apr 2023
$50m
LATE VC
Total funding: $138.9m
Company benefits
- A monthly wellness allowance, for you to spend on whatever wellness means to you
- Enhanced parental leave & sick leave
- A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
- Your own MacBook, Euc merch and more!
Company values
- Patients first: Our patients inform every decision we make, from creative, to product and operations. A patient-first mindset requires both empathy and understanding to build experiences that truly serve, protect and empower our patients.
- Earn the right to exist: Improving healthcare starts with appreciating its origin and respecting the science behind its modern-day applications. With this viewpoint, we can fully understand our impact as an industry disruptor and acknowledge this responsibility as we break new ground.
- Build in the open, together: Transparency is the thread that runs through every team at Euc. From the top down, we expect accountability and encourage an openness to being challenged. We work best when we're kind, fair, and direct with each other.
- Lean into discomfort: Everyone at Euc is encouraged to be courageous and make bold moves, even when this feels uncomfortable. Progress is achieved when we push ourselves to excellence and take ownership of both our failures and successes.
Articles
Leadership
Charlie Gearside
(Co-Founder)Ex-Creative Director at Koala. Also founder and GM of Pilot.
Tim Doyle
(Co-founder & CEO)Ex-Head of Marketing & Head of Strategy and Growth at Koala.
Benny Kliest
(Co-founder & CSO)Also founder and ex-CEO of R&D lending.
Alexey Mitko
(Advisor)Ex-Financial Controller at Koala. Also an Advisor at NORMAL.
Rebecca Holdt
(Head of EU)Ex Bain & Company. Bec was the Strategy Lead in Australia before moving to the UK to launch Euc's first international market.
Brooke Loneragan
(Growth Lead )Also ex Bain & Company, Brooke is now leading our Growth efforts in the UK which has resulted in Juniper UK becoming the biggest brand across Euc globally.
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