Staff Software Engineer, ServiceNow
UI/UX
$166.5-291.4k
Offers variable/incentive compensation
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$166.5-291.4k
Offers variable/incentive compensation
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 8+ years of experience in software engineering with a Bachelor's Degree; OR 6+ years with a Master's Degree; OR 3+ years with a PhD
- A demonstrated track record of delivering high-quality products
- Proficiency in Javascript, Java, or similar object-oriented languages
- Expert-level skills with modern front-end frameworks such as React, Angular, or Vue
- Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
- Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
- Understanding software quality principles, including reliability, observability, and production readiness
- Ability to troubleshoot complex systems and optimize performance across the stack
- Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency
- Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
What the job involves
- We are seeking a Staff Software Engineer to lead the design and engineering of next-generation human–AI experiences in ServiceNow Global Cloud Services OODP (Observability and Ops Data Platform) Team
- This role sits at the intersection of UX design, AI/LLM technology, and software engineering, focusing on building intuitive, trustworthy, and adaptive interfaces for AI-powered observability products
- As a Staff-level contributor, you will drive strategy, design, and execution of AI-powered observability products, shaping how users interact with agentic AI systems. You will partner closely with designers, product managers, customers and engineers to bring human-centered AI experiences to life
- What you get to do in this role:
- Lead the design and development of the next generation of AI-powered, agentic user experiences, blending innovation, usability, and trust
- Partner with global teams to drive end-to-end product design and implementation, owning features from design through delivery
- Define and standardize best practices across the development cycle, including design, code reviews, automation, and integration of AI orchestration and retrieval systems (RAG)
- Research and adopt emerging AI, UX, and multi-modal interaction technologies to improve scalability and productivity
- Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
- Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs
- Integrate automated testing into development workflows to ensure consistent quality across releases
- Participate in design and code reviews to ensure best practices in performance, maintainability, and testability
- Develop comprehensive test strategies covering functional, regression, integration and performance aspects
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
- Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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