Customer Account Manager, Clio
CA$65-88k
1+ day a week in office
Legal practice management software
Be an early applicant
Legal practice management software
1001+ employees
Be an early applicant
CA$65-88k
1+ day a week in office
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- This role is for tenacious and driven individuals who are customer first naturals
- 2+ Customer Success/Service/Support experience
- 2+ years in an account manager or similar function
- Sales experience
- Experience working in or closely with Sales organizations
- SaaS experience
Desirable
- Salesforce experience
What the job involves
- We are currently seeking a Customer Account Manager to join our Customer Enablement team
- This role has been designed to ensure maximum health for Clio customers who are through their onboarding period and may need a little additional help or could be (or become) a Clio promoter
- Accounts managers also take on any incoming refund requests and some accounts who may be looking to cancel
- Directly impacting important KPIs such as proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables
- Proactively calling outbound to Clio customers to ensure they are receiving value from Clio
- Re-engaging customers with Clio usage through your understanding of the product, customer personas and the value available to our customers
- Identifying, acting upon, and driving revenue opportunities; providing analysis on conversion success
- Reaching out to promoters for the brand, referrals, revenue and possible advocacy opportunities
- Managing and retaining incoming lifecycle opportunities
- Sharing feedback with the Product organization to ensure we are building with customer front of mind
- Work on and lead (where appropriate) customer driven projects
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital, most recently in a 2021 Series E round which saw the company attain unicorn status with a valuation exceeding $1 billion. This funding is being used to accelerate its product development, hire additional talent, and for expansion into new markets with a focus on the EMEA region, particularly the UK and Ireland.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- RRSP-matching
Company values
- Giving Back - we’re committed to creating positive social change in the community
- Creating Better Work Environments - we believe that a diverse and inclusive culture is a competitive advantage that benefits both our employees and customers
- Thriving as a Team - we live by seven core values on how to thrive, have fun, and win as a team
Articles
Leadership
Jack Newton
(CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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