Customer Account Manager, Clio

• This role is for tenacious and driven individuals who are customer first naturals
• 2+ Customer Success/Service/Support experience
• 2+ years in an account manager or similar function
• Sales experience
• Experience working in or closely with Sales organizations
• SaaS experience

Desirable

• We are currently seeking a Customer Account Manager to join our Customer Enablement team
• This role has been designed to ensure maximum health for Clio customers who are through their onboarding period and may need a little additional help or could be (or become) a Clio promoter
• Accounts managers also take on any incoming refund requests and some accounts who may be looking to cancel
• Directly impacting important KPIs such as proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables
• Proactively calling outbound to Clio customers to ensure they are receiving value from Clio
• Re-engaging customers with Clio usage through your understanding of the product, customer personas and the value available to our customers
• Identifying, acting upon, and driving revenue opportunities; providing analysis on conversion success
• Reaching out to promoters for the brand, referrals, revenue and possible advocacy opportunities
• Managing and retaining incoming lifecycle opportunities
• Sharing feedback with the Product organization to ensure we are building with customer front of mind
• Work on and lead (where appropriate) customer driven projects