Office Manager, Relay
+ Equity
2-5 days a week in office
Enabling retailers to supercharge their e-commerce growth
Job no longer available
Enabling retailers to supercharge their e-commerce growth
21-100 employees
Job no longer available
+ Equity
2-5 days a week in office
21-100 employees
Company mission
Realising the most efficient delivery network to create the most compelling experience for clients, consumers and relayers.
Role
Who you are
- This role is ideal for a creative problem-solver with hands-on experience in office relocations, project management, event planning, and social engagement strategies
- People skills: Build connections as a people person to be a point of contact for all our employees. Be approachable and adept at building strong relationships with employees
- Project & Time Management skills: Demonstrated ability to manage complex projects autonomously (e.g., office relocations) within set deadlines and budgets
- Strong creative vision for event planning and social media content
- Exceptional verbal and written communication skills, with the confidence to present and collaborate at all levels
- Proficiency in tools like Slack, MS Office, Google Workspace, Canva, or similar platforms
- Proven experience in onboarding processes, office management, or culture-building roles
What the job involves
- We are seeking a dynamic professional to manage our office operations and cultivate an engaging workplace culture
- You’ll play a key part in shaping the employee experience, from their first day to their everyday office interactions
- Day to day Office responsibilities: Maintain a tidy and well-functioning office to foster the best collaboration for our team
- 2025 Office Relocation Projects: Lead end-to-end office move processes, including planning, budgeting, vendor coordination, and staff communication
- Maintain a productive and safe work environment with knowledge about health & safety, handling facilities, supplies, and vendor management
- Proactively manage office budgets, negotiating contracts to maximize value
- Work on a blank canvas: This is your chance to bring in your talent & vision to build OM strategy from scratch
- Trends & Innovation: Stay ahead of workplace and culture trends, implementing fresh ideas to enhance employee engagement
- Actively promote inclusivity and diversity in all workplace initiatives
- Partner with HR and leadership to design programs reflecting our values and goals
- Plan and execute company-wide events (e.g., monthly socials, team-building activities, holiday parties, offsites etc)
- Develop creative strategies for social media that showcase our company culture and celebrate employee milestones
- Regularly collect feedback to improve the employee experience and refine workplace initiatives
- Part take in onboarding processes for new employees, ensuring a seamless first-day experience
- Collaborate with hiring managers, TA and HR to prepare personalized welcome activities and welcome kits
Salary benchmarks
Our take
In recent years, e-commerce has grown considerably. Despite this, the retail sector is still in the early innings of digital disruption in the US and the UK (especially when compared to more digitally mature markets such as China).
Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in the UK. Not only do they enable orders of magnitude better delivery in speed and cost for retailers and consumers, but they are also doubling down on making sure their ecosystem of delivery drivers and the planet benefit.
Relay are early stage, and backed by founders who both have considerable experience at delivery service company, Stuart. With this expertise and solving a problem within a growing market, the company are well set make a difference to how retailers provide online delivery.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
43% female employees
Company
Funding (1 round)
Nov 2023
$10m
SEED
Total funding: $10m
Company benefits
- Hybrid remote work (3 days/week in the office)
- Cool co-working office in the heart of Shoreditch
- Competitive equity and compensation package, and culture of recognition
- 25 Days Holiday (plus bank holidays)
- Monthly social events - from Crystal Maze escape rooms to pottery painting and life-size Monopoly! We also have an annual off-site where we all get together in person to celebrate our wins and plan for more success in a relaxed environment.
- Unlimited free snacks and drinks in the office (all the Dash water you can drink, a whole cupboard full of nibbles, plus we have wonderful coffee machines!)
- Contributory pension
- Perks At Work discount scheme - online shopping discounts, cheap cinema tickets, money off holidays and so much more!
- Free membership of the gym in our co-working space
Company values
- “Who?”: Relayer Obsession. Start with understanding the customer i.e., the “Relayer”. We’re constantly striving to learn about the Relayer and to improve their experience.
- “Why?”: Understanding of value being created. Seek to understand and articulate the “why” behind everything they do in order to provide measurable value. They connect their actions and decisions to their impact on the Relayer. They encourage peers to do the same.
- “How”: Taking tiny steps forward. Focus on their objectives and constantly take steps towards reaching them. They keep moving forward despite setbacks. They deliver quality work in a timely fashion.
Company HQ
Old Street, London, UK
Leadership
Nicole Mazza
(CCO)Previously worked at Stuart, becoming Commercial Director in 2018. They are also on the Board of Advisors at HYPER CRUNCH and is a Member of Pavilion.
Jonathan Jenssen
(CEO)Worked at Stuart for over five years, first as Head of Operations and later becoming General Manager.
Diversity, Equity & Inclusion at Relay
- We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know, our ears (and inboxes) are always open.
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