Senior Account Manager, Foodsmart

• 5+ years of experience in account management, client services, healthcare consulting, or healthcare services in a client-facing or relationship development role
• Demonstrated history of exceeding performance-based metrics and retaining a book of business through contract renewals and targeted expansion opportunities
• Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously
• Excellent communication and interpersonal skills, with the ability to build trust
• Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance
• Experience in meeting revenue retention targets through contract renewals
• Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial)
• Understanding of complex contracting and provider agreements within health plans and health systems
• Proficiency with CRM platforms (Salesforce or equivalent)
• Motivated, collaborative, a quick learner, and driven by excellence in execution
• A strategic thinker who can align multiple stakeholders to drive decisions and action
• Detail-oriented and process-driven, with the ability to execute consistently while also thinking big-picture
• A natural leader with cross-functional teams to drive meaningful improvements in client experience
• Passionate about Foodsmart's mission and the opportunity to impact health outcomes at scale
• An excellent communicator — equally comfortable in operational weeds and executive conversations

Desirable

• This role is responsible for individually owning a book business while supporting a portfolio of high-value, high-growth clients in partnership with a senior — including leading health plans, health systems, and employer accounts
• It is a relationship-driven, execution-focused role centered on delivering exceptional service, driving account retention, and developing strategic client partnerships
• You will serve as the primary point of contact for your clients, operating at the day-to-day to ensure program success and long-term partnership value
• Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery
• Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution
• Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals
• Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments
• Articulate both the qualitative and quantitative value of food and nutrition and the impact of our client partnerships
• Execute established account management standards and processes with precision and consistency across your portfolio
• Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams
• Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks
• Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed
• Maintain accurate account documentation, meeting notes, and activity logs in CRM systems
• Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs and ongoing account requirements
• Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion
• Lead client-specific program improvements and initiatives, including new program launches and benefit expansions
• Understand data deeply and use it to drive changes in account strategy; interpret and present ROI and clinical metrics that demonstrate value to clients
• Prepare and deliver client-facing reporting and materials, including performance updates, program summaries, and business reviews
• Serve as an internal liaison for client needs, flagging issues and opportunities to the appropriate team members
• Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention
• Work closely with the Foodsmart marketing team to adapt existing materials to client needs and co-create campaigns based on each client's unique situation and member population
• Leverage marketing data and campaign analytics to refine strategies and report on outcomes to clients
• Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts
• Identify and address performance gaps or at-risk accounts proactively, escalating to senior leadership as appropriate
• Support and lead business review preparation and follow-up on resulting action plans
• What Success Looks Like:
• You execute reliably, follow through completely, and think strategically about your accounts
• What Success Looks Like
• You execute reliably, follow through completely, and think strategically about your accounts. Your clients know they can count on you to respond quickly, resolve issues, and keep programs running smoothly — while also proactively identifying opportunities for growth and deeper partnership
• You build trust at every level of the client organization, from day-to-day managers to executive sponsors, and you use data to drive decisions and demonstrate value
• Senior leaders trust you to manage your portfolio independently while delivering excellent service when partnering with Account Directors on higher-complexity accounts, and escalate the right things at the right time while managing to performance targets