Technical Account Manager, Kantata
Cloud based project management software
Be an early applicant
Cloud based project management software
201-500 employees
Be an early applicant
201-500 employees
Company mission
To enable organizations of any size to successfully manage and scale their people, projects, revenue, and profitability.
Role
Who you are
- 5+ years of experience in a Technical Account Manager or client management role, preferably with a SaaS company
- Demonstrable experience with the Salesforce Platform including: SOQL Querying, Master-detail object model, Profiles, Permissions, Visualforce page behavior, views and layouts
- Experience with Salesforce Apex Async job processing, Flows, Managed Package content namespacing, capturing Debug Logs is preferred and Apex code/scripting, Lightning Web Components, navigating governor limits and scalability is a big plus
- Understanding of modern web technologies and accessibility (client-server, DOM, REST API, HTML/CSS/ Javascript and Saas/PaaS architecture
- Strong understanding of PSA concepts and the importance of service delivery in optimizing client success
- Excellent communication and interpersonal skills, both written and verbal
- Exceptional problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions
- Experience in collaborating effectively with cross-functional teams, including sales, support, engineering and product management
- Strong sense of ownership and accountability for client satisfaction and service delivery success
- Willingness to travel occasionally to meet with customers, not expected to exceed 5%
- Candidate must be located in United Kingdom
- Flexibility for occasional meetings, availability, or duties outside of normal business hours
What the job involves
- We're seeking a highly motivated and experienced Technical Account Manager in the United Kingdom to support a portfolio of enterprise SX clients
- You'll be the dedicated point of contact, ensuring exceptional service quality and operational performance aligned with program and delivery standards
- Your success will hinge on building strong relationships, understanding each client's unique business needs, and proactively driving the use of our support offerings to optimize their experience and minimize downtime. This role will report directly to our Manager, Strategic Support
- Manage a portfolio of enterprise-level clients, fostering strong relationships and ensuring their satisfaction with our SX product and support services
- Gain in-depth understanding of each client's business and SX product installations to identify specific service needs and opportunities for improvement
- Develop and implement comprehensive service plans aligned with client requirements and program/delivery standards
- Drive the adoption of proactive service and support mechanisms, like knowledge base articles and training programs, to minimize client downtime and support costs
- Act as a primary point of contact for clients, coordinating the resolution of service incidents and escalating technical issues when necessary
- Collaborate closely with internal teams, including sales and support, to ensure seamless client experience and identify opportunities for expanding our support services
- Analyze client feedback and proactively recommend improvements to our SX product and support offerings
- Stay up-to-date on industry trends and best practices in PSA and related technologies
Salary benchmarks
Our take
Kantata is a business management software aimed at the professional services industry. This SaaS platform has been designed to meet the needs of a modern workforce, providing services such as employee time tracking, project management, and resource allocation.
The company's purpose-built technology includes a suite of features, such as a resource optimizer that helps managers allocate the right people to the right project for the correct amount of time. It also includes a private social network for users to share information with peers in the industry. Kantata already has several profitable tie-ups with essential business software such as Salesforce, helping it outpace rivals.
As more organizations in professional services invest in resource management solutions, the industry is awash with companies all competing for this business. These include industry heavyweights Basecamp, Zoho Projects, and ClickUp. Born from the merger of Mavenlink and Kimble Applications, Kantata is set to see accelerated growth as it focuses on further development of its comprehensive platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2019
$48m
SERIES E
Nov 2016
$39m
SERIES D
Total funding: $111.5m
Company benefits
- Group Health Insurance with Coverage Options for Medical, Dental, and Vision
- Life Insurance
- Voluntary Insurance Options Such As Auto, Home, Legal, and Pet Insurance
- Paid Parental Leave
- Voluntary Commuter Benefit Options
- 401K + Company Match to Save For Your Future
- Flexible Work Options - Remote or Hybrid
- 15 days of Paid Time Off, Plus Two Additional Days With Each Year of Employment
- Sick/Wellness Time Off
- 9 Paid Holidays + Floating Holiday
- Volunteer Time Off
- Top Performers Employee Recognition Program
- Philanthropic, Social, and Wellness Events Through KantataLife
- Reimbursement for Wellness Applications (including Kindle, Headspace, Peloton)
- Monthly Remote Stipend
- Employee Assistance Program
Company HQ
East Irvine, Irvine, CA
Leadership
Roger Neel
(Senior Business Advisor)Former Technical Advisor at The Bold Italic and Director Strategic Partner Solutions at InQuira. BA in Economics and Computer Science from Cornell.
Ray Grainger
(Executive Chairman & Founder)Former EVP Global Services and Strategic Partnerships at InQuira and Global Managing Partner at Accenture. BSc in Engineering at Harvey Mudd College.
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