Customer Service Agent, BNB Chain Labs
More information about location
Blockchain infrastructure engineers
Be an early applicant
Blockchain infrastructure engineers
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To build blockchain infrastructure on the BNB Chain and enable the BNB Chain community with tools for developers and enterprise solutions.
Role
Who you are
- 2-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Excellent verbal and written professional English and your respective native language skills
- Great at multitasking, prioritizing, and managing time effectively
- Knowledge or interest in blockchain/digital assets/fin-tech industry
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
What the job involves
- You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- You will escalate issues to your team leader, managers, and other departments as required
- Adhere to the Quality Assurance standards set
- Adhere to and comply with the schedule set by the Team Leader
- Assist in the preparation of other processes as and when assigned/required by the Team Leader
- Display good team working attitude and behavior within the team and other departments in the company
- Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc
Our take
An abbreviation of “Build ‘N Build”, BNB Chain was developed as an evolution of the Binance Smart Chain when it merged with the Binance Chain. A layer-1 blockchain, BNB Chain is a community of crypto and NFT engineers and plans to build on the decentralising efforts of Blockchain.
Aiming to be “bigger than Binance”, BNB Chain is also EVM (Ethereum Virtual Machine) compatible and has a multichain function. Alongside this, it assists users with a higher capacity and lower latency asset management platform and has been used for hundreds of billions of transactions since its founding in 2017.
2022 was rocky regarding customer trust for BNB Chain. It was the victim of a hack worth $570 million in early October that year, putting its cross-chain vulnerabilities under pressure. That being said, late 2022 and early 2023 marked a surge for the company despite the crypto winter. During this time its wallets outpaced Ethereum and it became the largest L1 blockchain. It has also become something of a watchdog for fake crypto tokens and untrustworthy DApps.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Competitive compensation package
- International experienced team, flat structure, and open culture
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Flexible working hours, Casual work attire
Company HQ
DIFC, Dubai, Dubai
Articles
Leadership
Richard Teng
(CEO (Not Founder))Previously Head of Regional Markets at Binance before his promotion. Also the International Council Member at Global FinTech Institute and an Advisory Board Member at Blockchain Association Singapore. Previously Board Director at Lulu Financial Group and was the CEO of Abu Dhabi Global Market.
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