Bilingual Customer Success Manager, Anka
+ Stock Options
Platform to discover, buy and sell African products
Open for applications
Platform to discover, buy and sell African products
21-100 employees
Open for applications
+ Stock Options
21-100 employees
Company mission
To become the world's number one marketplace to export Africa by building the future of selling globally.
Role
Who you are
- +3 years proven experience as a Customer Success Manager
- Work already with a CRM (Intercom, salesforce etc)
- Mandatory: Excellent communication skills (written and spoken in EN and FR)
- Mandatory: Fluent with Excel, PowerPoint, Word
- Data oriented
- Problem solving
- Empathic and a good listener
- Teamwork and collaboration
What the job involves
- ANKA is looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable
- So if you are a Customer Success Manager or working in the field, and you’re excited about our vision wondering where your skills will make a maximum impact and not afraid to roll up your sleeves, this is the opportunity for you
- This position is an Individual contributor role, joining a team of other superheroes alongside Rawdah, the hiring manager
- Be accountable for a dedicated seller portfolio,
- Upsell Anka’s different solution: Anka Shipping, Anka Pay and Anka Marketplace,
- Reply within the required response time and qualitatively to the sellers on our CRM (at least 40 tickets per day),
- Hold Bi-weekly webinars
- What are the KPIs you will be accountable for?
- Nb of sellers per segment (Retain and Increase)
- Revenue per segment
- Keep the churn rate of your portfolio less than 10%
Application process
- Screening call: 30-minute with Marina, our Head of People & Culture to get to know you, discuss your motivation & fit for the role,
- Technical Interview: 45-minute with Rawdah, Our Head of Operations + 30 min Real time technical Test (Excel and Written),
- Meet the co-founder: 30-minute interview with Kadry, our COO to discuss the company goals, your career aspirations and your fit with our company culture
Our take
Anka, formerly known as Afrikrea, is an eCommerce platform dedicated to bringing African-made products to a global audience. The platform serves as a marketplace where African artisans, designers and entrepreneurs can showcase and sell their products to customers worldwide.
By focusing on promoting African creativity and craftsmanship, Anka aims to highlight the diversity and richness of the continent's culture and heritage, as well as providing African artisans with the opportunity to reach a larger customer base and expand their business beyond local markets.
Since its establishment in 2016, Anka has grown and adapted to the ever-changing market. In 2022, the company launched a mobile app, further enhancing global access to its retailers. By leveraging popular technology, Anka continues to facilitate cross-cultural exchange and economic growth by providing a seamless and accessible platform for both sellers and buyers.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Sep 2023
$2.5m
SEED
Jan 2022
$6.2m
SEED
Total funding: $9.9m
Company benefits
- 30 days holiday
- Health insurance
- Fully remote
- Stock options
- 1x year company gathering
Company values
- Teamwork: Alone you can go fast, together we can go far, empathy is key
- Determination: Keep trying until you deliver
- Accountability: Say it, own it, do it
- Curiosity: Sharpen your skills!
Company HQ
L'Europe, Paris, France
Articles
Leadership
Moulaye Tabouré
(CEO)Previously worked as a Project Management Officer at SFR and as a Consultant/Senior IT Auditor at PwC. They also worked as an Internal Audit Team Leader at Alstom Group.
Abdoul Kadry Diallo
(COO)Previously worked as a Project Engineer at Renault in the Design, Technology Department and the Mechanical Engineering Department. They also worked as a Project Planning and Resource Manager at Siemens Transportation Systems.
Previously founded Codedynamic where they served as the CEO and 2xmoinscher.com where they served as the CTO.
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