Strategic Partnerships & Customer Advocacy Manager, Guesty
$130-150k
OTE
Property management software for short-term rentals
Posted today
Property management software for short-term rentals
501-1000 employees
Posted today
$130-150k
OTE
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- 5+ years of experience in partnerships, business development, customer marketing, customer advocacy, or revenue programs
- Experience building or scaling programs from early-stage foundations
- Strong operational and cross-functional execution skills
- Comfortable working in a fast-paced, high-growth SaaS environment
- Strong communication and relationship-building capabilities
- Data-driven mindset with experience managing toward clear KPIs
- Highly organized, proactive, and entrepreneurial
- If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you
What the job involves
- We are seeking a highly motivated and entrepreneurial Manager, Strategic Partnerships & Customer Advocacy to own and scale three high-impact growth initiatives
- Own and scale Guesty’s Referral Partner, Reseller Partner, and Customer Advocacy programs, turning early-stage initiatives into scalable, revenue-generating channels
- Recruit, onboard, activate, and manage high-value referral and reseller partners, building strong and productive long-term relationships
- Develop and implement scalable partner onboarding, enablement, engagement, and performance management processes
- Drive reseller partnerships from identification and onboarding through ongoing engagement and revenue generation, in close collaboration with Sales and Revenue Operations
- Manage partner communications and program operations through PartnerStack, ensuring a seamless and engaging partner experience
- Build and maintain a strong network of customer advocates, identifying and activating engaged customers to support sales and marketing initiatives
- Coordinate customer participation in prospect calls, reference calls, demos, case studies, testimonials, and events
- Partner closely with Sales, Marketing, Customer Success, Partnerships, and Revenue Operations to embed partner and customer advocacy motions across the go-to-market organization
- Establish reporting, tracking, and accountability around partner-sourced pipeline, revenue, listings growth, and customer advocacy activity
- Identify opportunities to improve and scale program performance, using data and KPIs to drive continuous optimization and business impact
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this by building "Salesforce for property management". By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
Since raising investment, Guesty has been focusing on US, European and Australian expansion whilst also enhancing its product. The startup is also developing products for other types of property, including multi-unit listings and aparthotels, and has launched "Agent Hub", which it calls the first property management system to be built as a coordinated system of AI agents.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2024
$90m
LATE VC
Apr 2024
$130m
SERIES F
Total funding: $500.5m
Company HQ
Covina, CA
Leadership
Amiad Soto
(CEO & Co-Founder)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
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