Senior Customer Success Manager, Teachable
$100-140k
+ Performance bonus
More information about location
Online teaching platform
Be an early applicant
Online teaching platform
201-500 employees
Be an early applicant
$100-140k
+ Performance bonus
More information about location
201-500 employees
Company mission
Teachable is on a mission to enable the transformative power of knowledge in our world.
Role
Who you are
- 4-5 Years of Relevant Experience: A minimum of 4 years in Customer Success, Account Management, Business Development/Sales, Consultant or similar role within a SaaS or technology-driven environment, demonstrating a track record of managing and growing customer relationships and sales pipelines
- Proven Relationship Management Skills: Demonstrated ability to manage and nurture relationships with high-value clients, including conducting strategic planning sessions, regular check-ins, and providing proactive support to drive growth and satisfaction
- Strong Business Acumen and Strategic Thinking: Guide creators as a strategic partner—using business acumen to identify growth levers, negotiate outcomes, and consult on initiatives that expand their reach and impact
- Platform Expertise: Experience in educating users on maximizing the benefits of a platform, including understanding its features, tools, and analytics, to enhance user engagement and success
- Results Oriented: Possesses a keen understanding of how to thrive in competitive markets, showcasing a driven and results-oriented mindset with a strong desire to lead our creators and our team to success
- Analytical Proficiency: Ability to analyze data, interpret insights, and provide strategic recommendations to support creators' growth and business objectives
- Communication and Relationship Building: Exceptional communication skills, both written and verbal, with the capacity to develop and maintain strong relationships with creators
- Adaptability and Startup Mindset: Roll up your sleeves to solve customer problems creatively—whether it means building a custom workaround, coordinating with internal teams, or diving into data yourself when no playbook exists
What the job involves
- At Teachable, our Customer Success team is in an exciting phase of growth and transformation. We’re building a high-impact, strategic function focused on unlocking growth for our customers and helping them get the most out of Teachable’s platform. As part of a small, focused team, you’ll play a key role in shaping how we deliver value—through proactive engagement, tailored growth strategies, and scalable programming
- This is an opportunity to join a collaborative, customer-obsessed team that’s laying the foundation for long-term impact—while embracing experimentation, learning, and continuous improvement
- You find yourself energized by finding innovative methods to deliver tailored growth strategies, strategic guidance and thoughtful check-ins with your creators
- As someone who is customer-obsessed with a data-driven approach, you will focus on unlocking creators' growth by educating them on platform features and leveraging insights to foster their business expansion within and beyond the platform
- You’ll amplify our customer’s voices when collaborating with teams including Product, Product Marketing, Customer Support, Data and Revenue Operations to drive total course sales growth for our largest creators
- Here you’ll be evaluated on your net revenue retention, renewal rates and CSAT score with your book of business
- The Sr. Customer Success Manager will report into the Head of Customer Success & Sales
- Strategic Account Management — Serve as the strategic relationship owner to top course creators, orchestrating growth strategies and providing comprehensive support through regular check-ins, tactical planning, and proactive engagement
- Facilitate Creator Growth — Deliver tailored insights and analytics to empower creators, enabling them to make informed decisions for their business expansion and strategic development, while consulting to enhance their holistic business growth. Anticipate their needs by looking inside and outside the platform experience to bring marketing expertise, analytics, and best practices to their attention on how to improve their business and unlock growth
- Drive Platform Mastery and Efficiency — Educate creators on leveraging our platform effectively, offering expert guidance to ensure they utilize all relevant features and tools for enhanced productivity and growth, while also negotiating terms to optimize their benefits and satisfaction
- Expand Creator Influence — Actively contribute to the development of creators’ brand authority by providing exclusive networking opportunities, strategic partnerships, and experiences that elevate their presence and influence in the market
Our take
Teachable is an edtech platform helping users set up and manage their own video-content businesses. Running on a SaaS subscription model, Teachable gives teachers the tools to fully design, deliver, and market their own courses.
Teachable's main competitors are e-learning giants Udemy, Coursera, and Pluralsight. Whilst these companies are well-established and heavily financed, Teachable’s argument is that their comparatively restrictive course development tools make the site a bad option for teachers looking to run a business.
Teachable was acquired by Brazilian edtech platform Hotmart which were looking for a leg up in the North American market. With Teachable's sights also set on global expansion, this new access to the Latin American market may prove a savvy decision for both companies. The company launched several new features in 2023 and brand partnerships in 2024 which is set to further propel Teachable forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2018
$4m
SERIES A
Jan 2017
$4m
SERIES A
Total funding: $13.5m
Company benefits
- Comprehensive health, dental, and vision coverage
- Discretionary paid vacation
- Paid sick leave
- Tax-free commuter benefits
- Paid parental leave up to 16 weeks
- Professional education credit or supplemental student loan repayment
- 50% gym or wellness match
- 401(k) with 4% match
- Flexibility to work from home
- Company and team outings
- Donation Match Program Millie Giving
Company HQ
Kips Bay, New York, NY
Leadership
Ankur Nagpal
(Founder)After graduating from UC Berkeley in Computer Science, they moved to New York and founded Teachable in 2013.
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