Senior Director of SMB Strategy and Programs, Salesforce
$179-327.6k
Salary dependent on location
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$179-327.6k
Salary dependent on location
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- * 10+ in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company
- * Deep understanding of Customer Success operating models, professional services, digital engagement or SaaS GTM strategies
- * Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact
- * Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers
- * Outstanding written and verbal communication skills, including executive-level presentation development
- * High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams
What the job involves
- Salesforce is looking for a Senior Director of Strategy & Operations to help lead high-impact, cross-functional strategic initiatives across the Customer Success organization
- This role will shape our future-state Customer Success initiatives focused on our Small & Medium Business (SMB) segment
- The leader will drive accountability against our most critical bets and serve as a strategic advisor to our executive leadership. Your work will help evolve how Salesforce shows up for customers in an AI-first world
- * Own and drive a portfolio of high-impact strategy projects related to the SMB Customer Success business. Translate open-ended questions into structured approaches, develop strategic points of view, conduct quantitative and qualitative analysis and drive alignment on recommendations through compelling deliverables and stakeholder engagement
- * Develop and present clear, insightful and executive-ready presentations and written documents that articulate strategic direction, analytical findings, market research and progress against strategic initiatives
- * Shape and articulate the future state of the SMB Customer Success business within Salesforce. Offer an informed, forward-looking perspective on industry trends, competitive dynamics and innovation opportunities across the Customer Success ecosystem
- * Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs and inform strategic decisions. Translate data into meaningful narratives that drive action across the organization
- * Create and lead programs that drive Adoption and lower Attrition
- * Translate long-term strategic objectives into actionable priorities, investment decisions and operating plans. Partner with senior leaders to define and operationalize initiatives that drive customer outcomes and business growth
- * Collaborate closely with Sales and Field organizations, Digital Customer Success, Offer Management, Product, and more to ensure cross-functional alignment and enable decision-making
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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