Account Manager, Front
$120-135k
OTE
On Target Earnings (70/30 split). Plus Equity
More information about location
3 days a week in office
Shared customer communication hub
Open for applications
Shared customer communication hub
201-500 employees
Open for applications
$120-135k
OTE
On Target Earnings (70/30 split). Plus Equity
More information about location
3 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- Experience: 2–4 years in Account Management, Inside Sales, or a commercial Customer Success role managing a high-volume book of business
- Commercial Acumen: A proven track record of owning revenue outcomes (closing renewals and driving upsell/cross-sell) in a quota-carrying or metrics-driven environment. Experience positioning attached services or add-on packages is a major plus
- Strategic Collaboration: Experience partnering with CSMs or technical account teams to successfully navigate account health and commercial growth
- Operational Rigor: You love efficiency, systems, templates, and repeatable workflows. You know how to maximize your impact across hundreds of accounts
- Data-Driven Mindset: Ability to interpret product usage data and health signals to prioritize outreach and take proactive action
- SaaS Savvy: Experience working in SaaS is required (bonus points if you have experience with CX, support, or customer communications products)
What the job involves
- As a Scaled Account Manager at Front, you will own the commercial health of a high-volume book of business. This is a highly strategic, operational role where you will drive renewals, uncover expansion opportunities, and protect revenue through scalable, data-driven motions
- You won’t be doing this alone—you will be paired with a dedicated Customer Success Manager (CSM)
- While the CSM focuses on driving product adoption and value realization, you will own the commercial relationship, blending commercial acumen with operational excellence to deliver consistent outcomes at scale
- Own the Commercial Lifecycle: Manage renewals and expansion outcomes for a large portfolio of customers, using structured, scalable touchpoints (1:many and 1:few)
- Drive Net Revenue Retention (NRR): Identify upsell and cross-sell opportunities, run light discovery, negotiate contracts, and close commercial deals
- Position and Sell Services Packages: Position Professional Services and premium support packages—either attached to renewal/expansion deals or as standalone offerings—to accelerate customer value and time-to-market
- Partner with Customer Success: Collaborate closely with your mapped CSM to leverage usage data and health signals, turning high adoption into expansion opportunities and mitigating churn risks early
- Maintain Operational Excellence: Keep pristine CRM hygiene—managing pipeline, accurate renewal forecasting, opportunity tracking, and customer segmentation
- Cross-Functional Collaboration: Partner with Sales, Support, Product, and Marketing to route technical issues, advocate for product feedback, and continuously optimize our scaled playbooks
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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