Senior Enterprise Account Manager, Trustpilot

$123-130k

Plus a competitive commission structure and awards made under Trustpilot's equity program

Senior and Expert level

New York

Consumer review website

Be an early applicant

Consumer review website

1001+ employees

B2CB2BMarketplaceMarketingReviewsCommunity

Be an early applicant

$123-130k

Plus a competitive commission structure and awards made under Trustpilot's equity program

Senior and Expert level

New York

1001+ employees

B2CB2BMarketplaceMarketingReviewsCommunity

Company mission

To bring people and businesses closer together to create ever-improving experiences for everyone.

Job

Company

Role

Who you are

You have extensive experience managing enterprise or strategic accounts in a SaaS or technology environment
Proven success driving multi-year renewals, upsells, and NRR growth in complex customer environments
Exceptional commercial acumen and executive communication skills
Strong negotiation, influencing, and strategic planning abilities
Skilled in building cross-functional partnerships and managing matrixed stakeholders
Confident, analytical, and data-driven account manager who delivers measurable business impact
A good understanding of the digital advertising/search marketing industry – preferred

What the job involves

As a Senior Account Manager, you manage a portfolio of Enterprise customers where relationships are strategic and multi-stakeholder. You are responsible for driving retention and revenue growth through renewals, upsells, and cross-sells while ensuring customers achieve measurable business value
You act as a strategic advisor, leveraging insights and data to help customers realize ROI and deepen their partnership with Trustpilot
Retention & Renewal: Manage complex enterprise renewals to achieve high Gross Renewal Rates (GRR) and ensure long-term partnership continuity
Growth: Drive strategic upsell and cross-sell across multiple products, markets, or divisions to deliver sustained Net Revenue Retention (NRR) growth
Strategic Account Planning: Develop multi-year account strategies and executive engagement plans aligned with customer priorities
Executive Relationship Management: Build trusted partnerships with senior stakeholders, driving alignment and value realization
Cross-Functional Collaboration: Work with Customer Success, Product, and Marketing to deliver a unified customer experience and advocate for customer needs
Market & Insight Leadership: Provide customer and market feedback to inform commercial strategy, pricing, and roadmap decisions

Our take

Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.

The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.

Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

41% female employees

1% employee growth in 12 months

Glassdoor (4)

Trustpilot (4.4)

Company

Funding (last 2 of 7 rounds)

Mar 2019

$55m

SERIES E

Jan 2017

$7.3m

LATE VC

Total funding: $179.2m

Company benefits

Maternity & Paternity pay
Train travel scheme
'20% time' - work on anything you’d like
28 days holiday (excl. bank holidays)
Work from home opportunities
Pension and life insurance
Full access to Headspace
Regular events and socials
Health cash plan, online GP, 24/7, Employee Assistance Plan
And more! (Varies by location)

Company HQ

København K, København

Leadership

Adrian Blair

(CEO)

CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 20 more jobs at Trustpilot