Director of Product Operations, Meltwater

• 5+ years in product operations, program management, or a similar role in a SaaS or tech company
• Strong understanding of product development methodologies (Agile, dual-track)
• Proven experience leading OKR and KPI processes across teams
• Excellent communication, facilitation, and organizational skills
• Comfortable working in a fast-paced, matrixed environment

Desirable

• As Meltwater continues to scale its AI-powered media, social, and consumer intelligence platform, we’re looking for a Head of Product Operations to be the operational force behind our global product organization
• This role will drive the structure, cadence, and clarity needed for product teams to operate efficiently and deliver business impact
• From leading our quarterly product planning process to owning product OKRs and KPIs, you’ll partner closely with the CPO, product leaders, and cross-functional stakeholders to ensure we’re aligned, accountable, and executing with discipline
• This is an exciting opportunity to build and continuously improve the operational foundation of a high-impact, AI-led product team shaping the future of media intelligence
• Lead the end-to-end quarterly product planning process (strategy reviews, whiteboard weeks, commit sessions, KPI reviews)
• Create and manage templates, timelines, and documentation for planning and execution
• Ensure alignment across product, engineering, and design teams
• Drive the process to define, track, and report on product organization OKRs and KPIs
• Support product teams with structured check-ins and reporting cycles
• Ensure product metrics align with company objectives
• Own and optimize product org tooling (e.g., Jira, Productboard, Airtable, Confluence)
• Standardize roadmapping, backlog management, and team reporting practices
• Collaborate with Engineering Ops and BizOps for tool integration and consistency
• Act as a key partner between product and GTM, Finance, Customer Success, Engineering, and Design
• Support deliverables for executive updates, board meetings, and strategic planning
• Facilitate cross-team alignment on timelines, metrics, and objectives
• Improve onboarding and knowledge sharing across the product organization
• Build clarity and consistency in how the product team operates and communicates
• Champion continuous improvement across team operations and workflows