Senior Customer Success Manager, Scaleway
3 days a week in office
Complete cloud ecosystem
Open for applications
Complete cloud ecosystem
501-1000 employees
Open for applications
3 days a week in office
501-1000 employees
Company mission
To power our fast-growing global digital infrastructure in a smart, responsible and renewable way.
Role
Who you are
- 10+ years of experience in Customer Success or Account Management, ideally in the tech/cloud/SaaS industry
- Proven experience managing strategic accounts and complex stakeholder environments
- Strong commercial acumen with a track record of upselling and driving revenue
- Ability to understand and communicate technical concepts and product features
- Fluency in English and French; Spanish is a plus
- Excellent communication, presentation, and interpersonal skills
- Strong project management skills and attention to detail
- Empathy, curiosity, and the ability to listen deeply to client needs
- Comfortable navigating technical conversations around cloud technologies
- Autonomous and proactive mindset, capable of driving change and building internal alignment
- Data-driven and structured approach to measuring and improving client outcomes
- Interest in cloud, AI, and emerging technologies
What the job involves
- Your mission will be to act as a trusted advisor and strategic partner to complex organizations, in order to maximize customer satisfaction and long-term account value while contributing directly to revenue through renewals and upsell
- We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together
- You will be part of a 12-person team, each managing a portfolio of customers across sectors and sizes
- The team collaborates closely with sales, solution architects, product, and support teams to build scalable success plans and deliver outstanding experiences to our customers
- Act as a strategic advisor and escalation point for a portfolio of high-value customers
- Define and execute tailored success plans to support business objectives and minimize churn
- Identify, negotiate, and close upsell, cross-sell, and renewal opportunities
- Coordinate cross-functional efforts across sales, support, product, and engineering to ensure customer success
- Represent the voice of the customer internally and contribute to product roadmaps with insights and feedback
- Build and maintain relationships with both operational users and executive stakeholders
- Organize and facilitate customer engagement activities (webinars, user forums, events, etc.)
- Maintain up-to-date customer records and track satisfaction metrics and success KPIs
- Lead customer onboarding and service adoption plans with a technical, cloud-oriented focus
- Drive change and adoption within large organizations, managing complex internal dynamics
Application process
- Screening interview with our Recruitment Manager (30 min)
- Interview with a Customer Success Manager to discuss your approach and experience (45 min)
- Business case in English with our VP Customer Success and two team members (1h)
- You’ll present your action plan, with asynchronous prep and Q&A during the interview
- Final interview with our CSO, Doreen Pernel (30 min)
- One of the interviews will take place onsite in Paris (11 bis Rue Roquepine, 75008) for a coffee or lunch with the team
Our take
Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.
Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerization, and serverless architectures. It is attractive especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.
Scaleway is used by over 25,000 businesses including Golem.ai and Aternos. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Yummy: Whether you're working at La Maison or in a Datacenter, you get fresh breakfasts and snacks everyday to provide the fuel you need to innovate.
- Events, Hackathons, & Tech talks: We do believe that peer-to-peer sharing is essential, so we provide media-training courses, event planning support and conference tickets. No more excuses!
- Company outings: Work hard, play hard! We have an in-house bar with a large choice of beverages and games. Plus, we organize memorable & engaging (virtual or not) team events at least twice a month.
- MacBook Pro or ThinkPad laptop: Choose your laptop, MacBook Pro or ThinkPad 15" on your first day to get your job done.
- Flexrything & Remote: We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster. We don't track working hours, what matters is what you get done.
- No diplomas required: At Scaleway, we don't care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.
Company HQ
Madeleine, Paris, France
Leadership
Albane Bruyas
(CCO and COO (Not Founder))Previously Advisory Board Member at Alyx. Previously Operations Manager at Toshiba, Consultant at Harpagon and Purchaser at LVMH.
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