Associate Account Manager, JFrog

• Proven experience in client retention, partner success, account management, or a similar role
• Strong understanding of client relationship management and partner dynamics
• Excellent communication and interpersonal skills, with the ability to build rapport and trust
• Analytical mindset with the ability to interpret data and generate actionable insights
• Proficiency in CRM software and other tools for tracking client and partner interactions
• Strong problem-solving skills and a customer-centric approach to service
• Ability to manage multiple projects and priorities in a fast-paced environment
• Bachelor’s degree in Business Administration, Marketing, or a related field

Desirable

• In this role, you will be responsible for developing and executing strategies to enhance client retention and strengthen partnerships
• You will work closely with clients and partners to ensure their needs are met, driving satisfaction and loyalty while identifying opportunities for growth and improvement within our offerings
• Develop and implement effective client retention programs and strategies to minimize churn and increase customer loyalty
• Build and maintain strong relationships with key client stakeholders and partners, ensuring open lines of communication and prompt resolution of issues
• Track and analyze retention metrics and partner performance, providing insights and recommendations for operational improvements
• Collaborate with existing clients and partners during the as needed, ensuring they understand our products/services and can maximize their value
• Act as the primary link between clients/partners and internal teams, gathering feedback to support service improvements and customer/partner concerns
• Design and execute initiatives aimed at increasing engagement and satisfaction, including customized communication and support tailored to client needs
• Work closely with Sales, Channel, and Solution Engineering teams to align client and partner strategies and communicate client needs and trends effectively
• Prepare reports on client retention and partner success metrics, presenting findings to management and making data-driven recommendations
• Address any client or partner issues proactively, ensuring timely and satisfactory resolutions that foster a positive relationship