Director of Account Management, Mastercard
$172-275k
More information about location
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
$172-275k
More information about location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Mastercard seeks a motivated self-starter experienced at developing sales strategies & driving account management with deep knowledge of the payments ecosystem, with a concentration in small business, who will be responsible for defining and developing customer account plans
- The individual must also possess strong cross collaboration skills because the position includes working closely with Technical Account Management, Solution Sales, Product Development, and Delivery teams
- We are seeking candidates with:
- Strong knowledge and success in business development
- Forward-thinking, with a track record of delivering creative approaches to solve business problems
- Strong ability to lead, influence, and build consensus across cross-functional units, leadership levels, external partners and customer
- Results-oriented and ability to perform in a fast-paced and changing environment
- Excellent verbal and written communication, negotiation, and project management skills
- Progressive sales or product management experience in Card and / or financial services industry, small business preferred
- Solid knowledge of the card and payment industry, with particular emphasis on small business products
- Payments and/or small business credit cards with a proven track record of solution selling including using functionality and entrepreneurship to differentiate and derive value/revenue
- Competent in business development; strong customer focus and performance orientation. Assumes accountability and responsibility
- Broad market awareness, able to think strategically, creatively and able to provide inspiring team leadership
- Extensive account management experience
- Undergraduate degree required; MBA preferred
What the job involves
- The National Accounts organization aims to build a diverse workforce of relationship managers, problem-solvers, and technologists. We seek highly motivated individuals with strong achievement orientation, intellectual curiosity, resilience, and the ability to marshal resources effectively. Our team competes on customer intimacy, product strength, and partnership orientation
- As part of the National Accounts Team, our role is to be bold and innovative partners, leveraging our combined assets to develop and execute joint strategies that drive innovative payment solutions for our customers
- The successful candidate for this position will be responsible for all account management and business development activities for a National Account. The successful candidate will have overall responsibility for customer relationship growth and profitability. He/she will develop and implement strategies to enhance customers growth and competitive leverage
- The goal is to drive both MasterCard’s priorities aligned with the customer’s business needs in a highly competitive marketplace
- As an Account Manager, you will:
- Be responsible for the day-to-day account management and business development activities with a National Account
- Understand the customer’s business and market strategies and deliver against sales/net revenue targets for MasterCard products/services
- Identify and promote strategic development opportunities that will drive MasterCard incremental revenue growth and enhance mutual profitability
- Develop strong business relationships between MasterCard and the customer’s organization including product, operations and business development
- Leverage and influence all MasterCard solutions and product management resources to deliver exceptional customer value
- Develop strategic business plans through the provision of appropriate account and market intelligence and take responsibility for the implementation of those plans
- Successfully manage the customer’s performance, ensuring that all targets and other performance metrics are met
- Monitor and ensure the highest level of customer satisfaction with MasterCard's account team, innovation, information sharing, strategy, products and services
- Develop and manage relationship between internal MasterCard partners including marketing, solution sales, business development, Technology Account Managers, advisors, product, legal, compliance, security, etc. in order to ensure cross-functional alignment and maximum support for the customer
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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