Support Engineer, Devoted Health

$55.5-64.4k

+ Stock options for all employees + Bonus eligibility for all roles excluding Director and above

macOS

Atlassian

Slack

Google Workspace

Junior, Mid and Senior level

Remote from US

More information about location

Seniors-focused healthcare

Posted today

Seniors-focused healthcare

1001+ employees

HealthcareB2CPersonal health

Posted today

$55.5-64.4k

+ Stock options for all employees + Bonus eligibility for all roles excluding Director and above

macOS

Atlassian

Slack

Google Workspace

Junior, Mid and Senior level

Remote from US

More information about location

1001+ employees

HealthcareB2CPersonal health

Company mission

To dramatically improve the health and well-being of older Americans by caring for each and every person like they are family.

Job

Company

Role

Who you are

A "People Person" First: You genuinely enjoy helping others, take pride in working collaboratively, and possess the patience to communicate effectively with non-technical staff
Detail-Oriented & Empathetic: You recognize that a technical hurdles is a barrier to a teammate's success and treat every ticket with a high level of urgency and care
Problem-Solver & Adaptable: You possess the skills to diagnose issues while balancing multiple priorities in a fast-paced, evolving environment

Desirable

Member Experience Mindset: Prior experience in a helpdesk setting supporting both in-person and remote employees across various SaaS tools
Use-Centric Approach: A proven ability to put yourself in the shoes of the person you are supporting to provide a seamless, high-quality experience

What the job involves

Universal Support: Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments
SaaS Administration: Learn the administration and maintenance of core tools including Google Workspace, Jamf, Slack, and Atlassian
Infrastructure & Presence: Maintain in-office hardware (AV, networking, and peripherals) while staying highly accessible across our virtual support channels
Process Improvements: Help streamline IT operations and solutions and maintain knowledge base articles
Cross-Functional Collaboration: Partner with internal teams to help bring helpdesk tickets to resolution
Secure Environment: Ensure our "digital office" remains organized, secure, and intuitive for all users

Our take

Millions of Americans make use of Medicare Advantage plans but with an ageing population, the amount of federal spending on these plans is ever-increasing. Devoted Health is seeking to tackle this problem by offering personalized care and proactive health intervention for people on these plans. By diagnosing conditions early, encouraging healthy behaviors, and supporting recovery from treatment, it hopes to drive down the overall cost of providing healthcare to seniors.

Devoted Health’s platform connects patients over 65 with doctors, hospitals and pharmacies that prioritize patient-oriented treatment. The company offers in-house insurance plans, full service guides to navigate the healthcare system, and "Devoted Medical" - a team of doctors and nurse practitioners who provide ongoing care for chronic conditions, support after hospital stays and other medical services.

As the popularity of personalized healthcare rises, Devoted Health looks set to capitalize on its ongoing effort to bring more quality to the sector. The company is making waves too, having recently been recognized as the Best Insurance Companies for Medicare Advantage in 2025 by the U.S. News & World Report's. With this sort of success, its sure to continue to see more growth for years to come.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

18% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (2.5)

Company

Funding (last 2 of 7 rounds)

Aug 2024

$112m

SERIES E

Dec 2023

$175m

SERIES E

Total funding: $2.3bn

Company benefits

Comprehensive health plan
401K retirement plan
Generous vacation and holiday time
Lyra mental health resources
Stock options

Company HQ

South Side, Waltham, MA

Leadership

Ed Park

(Co-Founder & CEO)

Prior to Devoted, they served in several roles at athenahealth including Chief Technology Officer, Chief Operating Officer, and President, Services. Ed presently sits on the boards of Castlight Health and athenahealth. Ed obtained his Bachelor of Arts in Computer Science from Harvard University

Todd Park

(Co-Founder & Executive Chairman)

Prior to co-founding Devoted, Todd served as White House technology advisor based in Silicon Valley from August 2014 to January 2017. In this role, he focused on bringing top technology talent and best practices into government to improve service delivery, national defense, public engagement, and more. Prior to this role, Todd served from March 2012 to August 2014 as U.S Chief Technology Officer (CTO) in the White House Office of Science and Technology Policy and, in that position, served as an Assistant to the President

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