Content Designer, Prosper Marketplace
$119-145k
Online P2P lending marketplace
Posted today
Online P2P lending marketplace
201-500 employees
Posted today
$119-145k
201-500 employees
Company mission
To advance financial wellbeing by providing affordable financial solutions to consumers across the credit spectrum.
Role
Who you are
- Bachelor's degree in a related field
- 5+ years of relevant experience focused on UX content design and shaping content
- Strong writing/editing and verbal communication skills with a commitment to delivering high-quality, error-free content
- Strong, demonstrated understanding of design thinking and user-centered design methodologies
- Experience collaborating with UX design and research teams to develop and improve user experiences
- Ability to translate technical concepts and regulatory requirements into clear, user-friendly language
- Experience with or strong interest in artificial intelligence and a desire to learn and grow in this rapidly evolving field
- Adaptability to a fast-paced, agile environment, with a proactive approach to identifying and addressing content challenges and business growth opportunities
- Ability to understand business models, revenue streams, and market dynamics
- Interest in working with data, analytics platforms, and balancing quantitative data with qualitative insights
- Strong storytelling, presentation, and negotiation skills to influence stakeholders at all levels
- Experience with design thinking methodologies and workshop facilitation
- Nice to have: Proficiency with Figma (including working with autolayout and components)
What the job involves
- We are hiring a Content Designer to write UX copy and partner with our UX designers to develop critical user flows on our Personal Loan and Core experiences
- You will help to define and optimize the customer journey, especially across the first touchpoints a customer has with Prosper
- This hybrid role requires experience in design thinking and UX writing
- You will function as a design thinking practitioner and customer champion who thrives on solving problems, exploring growth opportunities, testing hypotheses, and translating business-centric language into user-centric content
- You ensure every word across our products contributes to clarity, comprehension, and ease for the user
- You will partner closely with Product Management and Engineering to optimize the customer journey from arrival to conversion, ensuring our solutions are scalable, efficient, and user-centric
- Content Design: Plan and write clear, concise interface content for mobile and web experiences. Design simple, intuitive product experiences that help users accomplish their goals
- Collaboration: From discovery through delivery and optimization, partner closely with product designers, UX researchers, product managers, and other SMEs and stakeholders
- Content systems: Maintain, deploy and enforce copy guidelines, brand voice and tone, and generative AI guidelines and tools
- User advocacy and research: Use qualitative insights and data to inform content choices and advocate for user needs. Assist with conducting user research and research operations
- Inclusivity: Ensure all content is accessible and usable by people with disabilities, following WCAG 2.2 guidelines
- Stakeholder Alignment & Advocacy: Coordinate between design, product management, engineering, and executive leadership, facilitate workshops (like design sprints or journey mapping sessions) to align cross-functional teams, and advocate for the user continuously, ensuring business requirements don't overshadow user experience
Application process
- Recruiter Call: A brief screening to discuss your experience and initial questions
- Department Interview: Deeper dive into skills and project alignment with the Hiring Manager
- Department Interview: Assess collaboration, communication, and working style with a team member
- Team/Virtual Interview: Meet team members for a design activity
Our take
Prosper is a peer-to-peer lending platform that connects investors with borrowers directly. When it launched in 2005, it was the first of its kind and paved the way for the now crowded peer-to-peer lending market, which includes competitors like Peerform, Upstart, Funding Circle and LendingClub.
The company provides an attractive option by cutting out the middleman and making applications faster, meaning that socially and financially rewarding investments can be made. Prosper is one of the largest and most recognized in this industry, having facilitated billions in loans to over two million borrowers.
In more recent years, Prosper has forged ties with banks to allow it to launch its home equity credit line, indicating a new direction for the company. It continues to develop its offering and remains a force in the market, with no reason to believe it won't continue to succeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Sep 2017
$50m
SERIES G
Jan 2013
$20m
LATE VC
Total funding: $153.8m
Company benefits
- Take-what-you-need (paid) vacation for salaried employees
- 20 days of PTO and 7 paid holidays/year for hourly employees
- Stock options
- 401K retirement savings plan with generous matching
- Comprehensive health, dental and vision insurance plans, with options specific to your own health coverage needs
- Prosper Fit - A monthly stipend to use for gym memberships, personal training sessions, yoga and exercise classes, or club sports/fitness fees
- Pre-tax commuter/parking assistance
- Snacks and beverage selections in our kitchen
- Monthly meet-and-greet happy hours
- Perkspot discount programs
- One Medical
- SF Location - Rooftop deck with ping-pong and foosball table
Company HQ
Financial District, San Francisco, CA
Leadership
David Kimball
(Chairman & CEO)Having studied for an MBA at Brigham Young University, David worked in Management at Ford Motor Company for over 10 years, prior to spending another decade at USAA. He left his role as CFO and COO to join Prosper Marketplace in March 2016 as CEO and Chairman.
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