Global Vice President of Client Growth, Conveo AI
Plus equity
3+ days a week in office
AI-powered qualitative research platform for video interviews
Posted today
AI-powered qualitative research platform for video interviews
21-100 employees
Posted today
Plus equity
3+ days a week in office
21-100 employees
Company mission
To power fast, robust decisions based on human input.
Role
Who you are
- 8–15 years in Customer Success, Account Management, or related leadership roles in the market research industry
- Deep market research experience is mandatory. You must understand how insights teams operate within CPG, Tech, Pharma, and Financial Services companies — including their workflows, stakeholders, procurement processes, and decision‑making cycles
- Proven track record owning renewals and expansion targets for enterprise / upper‑midmarket accounts
- Experience building or scaling a CS function in a fast‑growing environment
- Comfortable working with AI‑driven products and translating them into business outcomes for non‑technical stakeholders
- Builder mindset: you enjoy creating playbooks, processes, and teams from first principles rather than inheriting a finished machine
What the job involves
- You will join an extremely talented team of incredibly passionate, high-energy people
- We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies
- As VP Customer Success, you will own the full post‑sale customer journey at Conveo — from orchestrating high‑stakes pilots and onboarding, to driving adoption, renewals, and expansion across global brands
- You will build and lead a lean, high‑calibre CS organization that combines research craft, AI fluency, and commercial rigor
- Your mandate: turn Conveo into the default partner for insights and marketing teams, and make every customer a reference
- Design and own the customer lifecycle from pilot to multi‑market rollout (onboarding, enablement, QBRs, renewals, and expansion)
- Ensure customers realize fast, tangible value from Conveo (time saved, depth of insight, impact on decisions)
- Create clear success plans with executive sponsors, with agreed goals, timelines, and measures of success
- Hire, coach, and lead a small team of CSMs who can operate at enterprise level
- Set standards for quality, responsiveness, and ownership across all customer touch points
- Define operating rhythms (stand‑ups, pipeline / health reviews, retros) that keep the team focused on impact, not activity
- Partner closely with Sales on renewals, and expansion motions, ensuring tight handoffs and no stalls
- Systematically identify upsell / cross‑sell opportunities (new markets, new teams, additional use cases)
- Turn happy customers into advocates via references, testimonials, case studies, and event participation
- Synthesize feedback from strategic accounts into clear priorities for Product and Engineering
- Partner with Marketing to turn real projects into compelling stories (case studies, talks, content)
- Define scalable processes for onboarding, support, issue escalation, and risk management
- Ensure the right level of instrumentation and reporting around usage, health, and risk (e.g. product usage, engagement, NPS, renewal status)
- Build workflows and documentation so that quality scales without exploding headcount
- What success looks like:
- High net revenue retention driven by strong renewals and meaningful expansion across accounts
- Referenceable flagship customers who actively advocate for Conveo (case studies, intros, events)
- Clear, repeatable onboarding and adoption playbooks that new team members and customers can follow
- Leading indicators (product usage, engagement, stakeholder coverage) reliably predict renewal outcomes
- A small, high‑performing CS team that punches above its weight and is trusted by Sales, Product, and customers
Salary benchmarks
Our take
Qualitative research has long been one of the most valuable (and painful) parts of building products and brands. It's slow, expensive, and often skipped altogether, leaving teams to make big decisions without full insight. There's a massive market for better customer understanding and it's only growing, yet traditional methods just aren't keeping up. So, Conveo is stepping in to change that.
It's doing so by acting as an AI-powered research coworker. Instead of weeks of planning, scheduling, interviewing, and analysis, teams can run hundreds of AI-moderated video interviews overnight, and in over 50 languages. The impact of this is huge, saving days or even weeks of work and surfacing insights humans might miss. And crucially, every insight links back to the original transcript, so researchers can trust and verify what the AI finds.
What's especially impressive is how quickly Conveo is gaining momentum. Despite being pretty new to the scene, the company has already raised $5.3M in seed funding. This early traction and a clear vision for what's next (from multimodal interviews to long-term knowledge analysis), positions Conveo as more than just a promising startup.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2025
$5.3m
SEED
Nov 2024
$0.2m
SEED
Total funding: $6m
Company benefits
- Equity
- Every relevant benefit to love working here
Company HQ
Antwerpen, Antwerp, Flanders
Articles
Leadership
Dieter De Mesmaeker
(Co-Founder & CEO)Alongside Conveo, Dieter is the co-founder of DataCamp, where he served as the CTO for nearly 10 years.
Hendrik Van Hove
(Co-Founder & CPO)Prior to co-founding Conveo in 2024, Hendrik was a Consultant at McKinsey & Company and an Investment Banking Analyst at Morgan Stanley. He also spent 3 years at BRIKS as an Investor, Head of Corporate Relations, and President.
Florian Hendrickx
(CGO)Florian is also a Founding Member of Syndicate One. Previously, he was the CGO of Aikido Security and Robovision and also worked in Strategy & Analytics at Deliverect.
Maarten Claes
(CTO)Maarten joined Conveo AI as a Founding Engineer in 2024 before becoming CTO in 2025. Previously, he was the CTO of Inflights, a Director of Engineering at Farmgirl Flowers, and an Engineering Manager at DataCamp.
Share this job
View 13 more jobs at Conveo AI