Customer Care Representative, ZayZoon
Bilingual French
More information about location
On-demand wage platform for SMBs
Job no longer available
On-demand wage platform for SMBs
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To provide a platform that enables workers to access their earned wages ahead of the traditional pay cycle.
Role
Who you are
- Is a computer savvy self starter, comfortable digging into new tools
- Excels at providing clear, transparent and honest feedback of improvements to user interface and user experience
- Has strong critical thinking skills to recognize patterns, identify issues, and the steps required to resolve them
- 3-5 years of customer service or support experience
- Familiarity with Google Workspace, Slack, or similar tools
- Exceptional verbal and written communication skills in both French & English; you excel at providing clear instructions, and articulating feedback for improvements to the user interface and user experience
- You must have access to a secure high speed internet connection and a secure workspace to ensure security of private information. This role is available on a permanently remote basis
What the job involves
- ZayZoon is looking for a Bilingual Customer Care Representative to be a central part of our product and service experience - a strategic strength in our business, critical to our mission
- The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for, and well served
- Internally, the Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation
- This role works directly with key members across multiple departments including finance, legal, and of course our product, and development teams!
- Please note, this role may require working on weekends
- Provide support and guidance to ZayZoon customers via in-app chat, and email
- Act as the initial point of contact, troubleshoot, and escalate sensitive issues to the appropriate internal team
- Work collaboratively with our growth and product teams to provide data, insights and surface questions that help inform our thinking about how to improve what we offer as well as developing new features, products, and support for our customers
- Assist with process improvements within Customer Care
- Participate in building and maintaining Customer Care documentation in the ZayZoon knowledge base
- Assist in staying on top of current technology developments applicable to the team – share your ideas with us!
- Champion ZayZoon’s mission to provide responsible financial products
Our take
ZayZoon addresses the financial strain faced by workers due to unforeseen expenses in the gap between paychecks. By providing earned wage access (EWA), the fintech startup offers employees the option to access a portion of their pay ahead of schedule, aiming to curb reliance on high-interest loans.
ZayZoon's platform works at no cost to the employer, but charges workers a $5 fee for a withdrawal. This does raise concerns over whether this could exacerbate financial challenges for low-income workers, although compared to the interest on payday loans this is still an extremely attractive option.
With recent funding, the company plans to accelerate growth initiatives and navigate increasing regulatory scrutiny. Despite concerns about these regulatory challenges, ZayZoon remains optimistic and dedicated to empowering workers and assisting businesses in managing financial obstacles.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Mar 2024
$15m
SERIES B
Sep 2023
$27.6m
SERIES B
Total funding: $73.7m
Company values
- Hustle: Don’t work harder—work smarter. Own everything you do, and take it to the next level
- Trust: Be the person others want to lean on when the going gets tough. Don't be afraid to lean on others when you need help
- People Driven: Practice empathy in service of others and aspire to make a positive impact
- Mastery: Adopt a growth mindset—especially when things get hard. Like they say, no pain, no gain
Company HQ
Downtown Commercial, Calgary, AB
Articles
Leadership
Darcy Tuer
(Co-Founder & CEO)Founded their first Software company, Halo Networks in 2000 while studying Electrical Engineering at the University of Alberta. They also co-founded Spira Data Corp where they served as the President for over 10 years.
Tate Hackert
(Co-Founder)An economics graduate with education from the University of Victoria, Canada, and the City University of Hong Kong. Now they are the Owner of Long Calgary.
Jamie Ha
(Co-Founder & CFO)Former Investment Banker with over 14 years experience, most recently serving as a Managing Director at FirstEnergy Capital.
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