Support Engineer, AppsFlyer
$95-120k
OTE
OTE Salary including bonus or commission
Marketing analytics platform
Open for applications
Marketing analytics platform
1001+ employees
Open for applications
$95-120k
OTE
OTE Salary including bonus or commission
1001+ employees
Company mission
To empower marketers with all they need to succeed, grow their businesses, and innovate.
Role
Who you are
- The ideal candidate for this role is customer-oriented, solutions minded, and has the ability to develop relationships with cross functional teams including AppsFlyer’s R&D, Customer Success, and Product Teams
- 2+ years or experience in Support Engineering roles or related field
- Passion for solving customer issues in a fast-paced environment
- Experience in SQL querying and managing data
- Structured and process-oriented
- Ability to learn new technologies quickly
- Knowledge of any programming languages
- Technical aptitude for learning Mobile Marketing Ecosystem and AppsFlyer Product
- Excellent written and verbal communication skills
- Multitasking, dependable, motivated, self-starter, with the ability to work independently
- Passion for delivering outstanding customer experience
- Ability to collaborate cross-functionally on a global scale
Desirable
- Web / mobile marketing and digital advertising experience
- Background in web/ SDK/ Mobile development or QA
- Ability to integrate, test, and troubleshoot mobile SDKs
- Comfortable with Xcode, Android Studio, and associated mobile troubleshooting tools
- Understand REST APIs
What the job involves
- AppsFlyer’s Support Engineering team provides top-notch support, availability, and expert knowledge to our invaluable customers
- In this role, you will also impact AppsFlyer’s product evolution by providing crucial customer feedback
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously
- Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
- Enrich our client Knowledge Base with relevant technical information
- Create and lead support improvement processes across the company
- Provide product feedback and insights to the business and R&D teams
- Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc
- Being a technical advocate for select VIP customers, working closely with the customer success and business teams
Our take
Hundreds of billions of dollars are pumped into marketing and advertising by companies around the world each year. Understandably, marketers want insight into which ad campaigns are driving results, this is known as attribution.
AppsFlyer has positioned itself as the industry leader in the attribution market and is significantly larger than competitors like Adjust, Branch, and Kochava. It offers mobile attribution software that tracks and analyzes the performance of marketing campaigns on mobile apps. Its platform evaluates $28 billion in ad spending every year.
Having done this for over a decade, AppsFlyer has amassed more than 12,000 customers including household brands such as Walmart, Nike, HBO, and NBC Universal. With 20 offices worldwide and a neverending carousel of partners, the company has a strong presence and strives to make a difference in the lives of the local community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2020
$210m
SERIES D
Jan 2017
$56m
SERIES C
Total funding: $293.1m
Company benefits
- Employee stock options - We believe you should own a part of what you’re creating. That’s why we offer every employee a stock option package
- Ongoing education - Bond with colleagues from around the globe. Immerse yourself in the products and innovations shaping the industry, and hone your skills and expertise through lecture series, global experience, and more
- Global Employee Exchange Program - Our GEEP Program invites employees to spend a month in one of our 18+ global offices
- AppsFlyer Cares - We take corporate social responsibility seriously. AppsFlyer Cares demonstrates our commitment to giving back to the community
- Health and wellness - Enjoy complimentary fitness classes, from yoga to TRX and more! We offer everything you need to nourish your mind, body, and soul.
- Health insurance - We offer every AppsFlyer employee a generous private health insurance package
- Vegan-friendly - We’re committed to environmental sustainability and support (and cater to) our employees who put it into action
- Balance - Flexibility is one of the key elements of success in the current world. We give our teams the freedom to choose the right balance for their lives
Company values
- People Obsessed - For us, it’s all about the people. We know that each and every person on our team has something special to bring to the table, and is driven by a range of interests that is just as diverse and unique as they are. Want proof? Just look at any of our 18+ offices around the world!
- Always learning - What is #LifeatAF? How can we crystalize our DNA into one sentence? Simple. Our culture is defined by our people! Everyone who works here is an approachable professional, passionate about their job, flexible in the face of change, a true team member, and always learning by being both a student and a mentor.
- One percent done - We provide our people with an open and creative space in which to grow ideas, along with the security of knowing they can experiment and make mistakes. When you’re part of our team, the only possible failure from an experiment is not learning from it.
- Go global, grow local - Our company culture is a reflection of our team made up of many different nationalities across our 20+ global offices. We are committed to fostering global understanding, and through programs like our AppsFlyer Global Employee Exchange Program (GEEP), we encourage our people to take a global perspective by working in any of our offices.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Oren Kaniel
(CEO)They worked as a Software Engineer for Intel and Avaya, and after 4 years at Veraz Networks he took an MBA at The Wharton School. They then co-founded AppsFlyer in April 2011, serving as CEO since.
Reshef Mann
(CTO)Worked as a Software Engineer at Intel, SAP, Jajah and Xsights before co-founding AppsFlyer.
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