Senior Product Researcher, Lending Club
$136-150k
Eligible to receive a bonus (which is based on company performance, employee performance and eligible earnings) + Equity
More information about location
3+ days a week in office
Online personal loans
Job no longer available
Online personal loans
1001+ employees
Job no longer available
$136-150k
Eligible to receive a bonus (which is based on company performance, employee performance and eligible earnings) + Equity
More information about location
3+ days a week in office
1001+ employees
Company mission
To transform the banking system to make credit more affordable and investing more rewarding. Its technology platform enables it to deliver innovative solutions to borrowers and investors.
Role
Who you are
- You are a customer-focused thinker with 6+ years of experience leading research for consumer products
- Bachelor’s or Master’s Degree in Human-Computer Interaction, Political Science, Sociology, Psychology, Anthropology, Cognitive Science, or related social science field; or equivalent work experience
- Have an insatiable and demonstrated curiosity to answer the question “why?”
- Navigate complexity and ambiguity well and successfully get to the core questions that need to be answered
- Have experience with several of the following: survey writing, survey programming platforms, survey analysis, in-depth customer interviews, ethnographic research, iterative prototype testing, longitudinal research, benchmarking, concept testing, statistical analysis packages (R, SPSS, etc.)
- Excellent communication, presentation, interpersonal, and analytical skills with the ability to adjust your approach to accommodate your audience
What the job involves
- LendingClub is hiring a Senior Product Researcher to help bring our research to the next level
- The researcher will provide insights to help design and launch new products that allow our customers to thrive financially
- Our research team develops the customer insights behind our product strategy and roadmap
- We're looking for someone passionate about representing the customer and with a consistent record of conducting research projects using different methodologies and working with cross-functional teams
- Help shape future LendingClub product strategy through custom research studies that drive tactical and strategic product decisions
- Act as a champion for the identification of our customers’ needs and goals and act as a liaison to help LendingClub understand why people behave the way they do
- Define, plan, conduct, and analyze user and product research in a fast-paced environment with a focus on launching new products
- Effectively select and apply research methodologies and execute with rigor
- Collaborate with and lead research-focused conversations with partners, including designers, data scientists, product managers, engineers, and finance and credit leads to identify and prioritize opportunities
- Evangelize the voice of the customer through your participation in strategic survey and product research, interviews, usability studies, workshops, and online experiments (A/B testing)
- Engage as a strategic partner and actively identify new opportunities for delivering actionable customer insights and great customer-centered and business results
- Translate research findings into clear business implications and drive increased interest in research through presentations and events
Our take
Lending Club is a digital bank offering personal loans, auto loan refinancing, and debt consolidation to help individuals manage their finances. It provides flexible loan terms and competitive rates for a variety of needs, as well as high-yield saving and cash-back checking accounts, designed to help customers grow their money.
Focusing on digital solutions, Lending Club removes traditional brick-and-mortar branches, passing the savings on to customers through low fees and better rates. Connecting borrowers with investors in a marketplace model and offering fast loan approvals and competitive interest rates. And it's working, as the platform boasts over 5M members.
To bolster this success, the company recently acquired Tally Technologies' intellectual property (IP) in a strategic move to enhance its credit management services. By integrating Tally's technologies, Lending Club is set to strengthen its offerings and further improve customer engagement for a future of growth in the digital banking space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$65m
GROWTH EQUITY VC
Nov 2013
$57m
GROWTH EQUITY VC
Total funding: $332m
Company benefits
- Untracked vacation for salaried employees, which means take it when you need it, and generous paid time off for hourly team members
- A hybrid work model that balances in-office and work from home
- Leading health and safety protocols related to COVID, including complimentary at-home testing kits from Cue Health for those coming to the office
- Up to 16 weeks paid leave for new parents, plus a fully paid, phased return-to-work policy for qualified leaves
- Mothers Rooms and hospital-grade pumps in every LC office
- Generous and varied mental health benefits
- Wellness program with cash incentives — earn up to $75 per month for being active
- Paid volunteer time and donation matching
- Onsite gym, locker room, bike room, and fitness classes (depending on location)
- Café with our own in-house barista
- Stocked pantries with healthy snacks and drinks
- Technology-forward and collaborative office spaces
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Scott Sanborn
(CEO)Previously held leadership positions as the Chief Revenue Officer for publicly traded eHealth Insurance, President of RedEnvelope, Inc., and SVP at the Home Shopping Network. Joined LendingClub in 2010 and has worked as Chief Marketing Officer, Chief Operations Officer, and President before becoming the CEO in 2016.
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